CompTIA Cloud Foundations Workshop & Certification: Module 4 - Services Delivery

At Autotask Community Live, CompTIA debuted its Cloud Foundations Workshop and Certification Program. It was so well received that we've teamed up with CompTIA to bring you the modules in a convenient webinar format.

Take advantage of the substantial business opportunities in delivering cloud solutions to customers!

On Tuesday, November 8 at 1:00 PM US ET, Dan Shapero will lead this fourth module of the Cloud Foundations Workshop, and help you understand how to align your service offerings, needs and price points when operating in a cloud environment.

Steve Noel of Autotask Corporation will also be on hand to share how IT business management software can be the central platform for managing your evolution to the cloud and delivering a whole new range of services more profitably.

Learn to develop insights into staffing, pricing and organizational considerations including:

• Service team structure
• The services lifecycle
• On-going services opportunities
• Developing operating services/implementation processes
• Nurturing long-term client relationships

Attendees must be present for the duration of this webinar to receive educational credit for this module. After completing all modules of workshop, attendees will receive a certificate of completion. Watch your inbox for opportunities to attend future modules.

Register now!

How to Succeed with Managed Services: Part 7 - Onboarding Managed Services Clients

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 7 - Onboarding Managed Services Clients

This training session on Thursday, November 10 at 1 PM ET will focus on developing and implementing an effective, efficient onboarding process for new Managed Services clients.

By the end of this webinar, you'll know:

• The importance of a proper onboarding process to meet client and end-user expectations and facilitate future service
• How to avoid eroding client and end-user confidence and satisfaction and minimize service delivery difficulty by identifying onboarding process design flaws

Register now!

AT2Sage: The New Autotask to Sage Accounts Integration

Smart IT Support, based in Gateshead, was challenged by the manual work of managing hundreds of invoices each month - and keeping its Sage invoicing system and Autotask ticketing system in sync.

To solve the problem, the company developed a software program to integrate the two tools. With early successes saving time and money, Smart IT Support is making its AT2Sage integration available to other Autotask users to download charges from Autotask and create them in Sage Accounts automatically.

On Thursday, 3 November, please join Tony Wilson of Smart IT Support and Steve Noel of Autotask Corporation as they walk through the integration and show off the benefits of Autotask and Sage working together.

See these advantages in action:

• Easy to Setup: A seamless integration with no complicated setups - simply enter your Sage and Autotask credentials and go.
• Easy to Use: Because the integration works via the Autotask API, there is no need to mess around with XML files and matching fields. Just click, choose your date range, and send to Sage.
• Professional Looking Invoices: Customise what appears on the invoice so they look the way you want them to.
• Enter Information Once: You only need to create new contacts, update customer details, and create products and services in Autotask. AT2Sage ensures all new and updated information is transferred to Sage Accounts automatically.

Register now!

Gain Confidence & Profitability While Delivering Data Protection Services

Data Protection is the fastest growing service among MSPs because they realize the strategic importance of being the chosen provider to protect their clients' data.

To deliver Data Protection and other services to their clients reliably, efficiently and profitably - and access actionable data for fact-based decision making - the smartest MSPs use IT business management software as the central command center.

In this one-hour webinar on Tuseday, October 18 at 2 PM US ET, please join Nick Blozan, Vembu VP of Business Development, and Steve Noel, Autotask Technical Product Manager, as they share insights into using the combined set of technologies to accelerate your growth and generate high margins in your managed services business.

In this session you'll learn:

• How to aggregate monitoring alerts and service tickets - critical when responding to data recovery situations
• Escalate tickets with proper notifications using workflow automation
• Create flexible service offerings to support complete protection for customer environments, including:
  • bare metal restore
  • disaster recovery to cloud
  • virtualized environments

Register now!

How to Succeed with Managed Services: Part 6 - Selling Managed Services

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 6 - Selling Managed Services

This training session on Thursday, October 27 at 1 PM ET will walk you through each step of your first Managed Services sales appointment (and your second, and your third...). Then, Erick Simpson will teach you to conduct a Client Needs Analysis that reveals you as the expert and provides you with key talking points and strategic answers to the most common objections.

By the end of this webinar, you'll know:

• The ins and outs of the Managed Services sales process
• Strategic details of a Managed Services Proposal, Cost Savings Analysis, and Managed Services Agreement
• A Managed Services sales technique so unique, to nearly forces your client to sign your Managed Services Agreement and empowers you to close the deal!

Register now!

Three Proven Tactics for MSP Success: Network Audits, Warranty Management & Compelling Reports

To build and grow a successful managed services practice, there's no doubt you need a remote monitoring and management tool (RMM). But besides just monitoring your clients' devices and alerting you of an issue, what else can an RMM offer? Join this one-hour webinar to find out!

On Thursday, October 6 at 11 AM US ET, Jeff Dryall, Level Platforms Manager of Product Sales Support and Steve Noel, Autotask Technical Product Manager will explain how the two companies' open platforms work together.

In this session you'll learn:

• How MSPs are leveraging automated network audits and warranty management capabilities to build their businesses
• How these tactics integrate seamlessly with Autotask's IT business management software to manage it all in one place
• How the Channel is using RMM tools to capture new Cloud opportunities for MSPs

Special Offer!

Level Platforms is extending an introductory offer to all new partners who attend this webinar. Tune in on October 6 at 11 AM ET to learn more!

Register now!

Case Study: MSP Builds Profitability and Client Satisfaction by Tying Data Protection to Business Management

To solidify your client relationships and build your reputation as their most trusted technology resource, you need to consistently deliver a comprehensive range of services that support the clients' business objectives.

A leading concern of small and medium business clients is the protection of their data and how it can be quickly recovered if an unfortunate situation arises. As part of your catalog offerings, consider providing data backup, business continuity, and disaster recovery services - in a single solution that's easy to manage for you and builds the ROI for your profitability.

Please join us on Wednesday, September 29 at 1 PM US ET when Andy Harper, CIO of Gaeltek, LLC - a successful IT service provider practice located in Washington, DC - will show you how he maximizes the integration between Axcient and Autotask to "enhance what I deliver to my customers and give me a richer management experience."

Andy will be joined by Chris Sterbenc of Axcient, winner of the Best in Show award at Autotask Community Live, and Steve Noel of Autotask, who will be on hand to provide details of how their respective platforms work hand-in-hand to streamline the management of clients' data protection services alongside other components of their entire systems.

In this webinar, learn how Andy and Gaeltek:

• Proactively maintain sharp control over backup status changes with automated ticket notifications and workflows
• Gain valuable insight via Axcient data combined with Autotask's robust reporting system
• Improve profitability and reduce support costs by saving time and money associated with managing multiple providers and platforms

Register now!

Build Your Business Management Capabilities: Add PacketTrap 6.0 to Your Toolset

At CompTIA Breakaway, Autotask won the coveted 'Best Software' award - notably for providing an open and robust business management platform that integrates with the tools you use to deliver and manage your products and services - including remote monitoring and management (RMM) tools.
Autotask is proud to announce a powerful new integration - with Quest Software's PacketTrap MSP 6.0!

Please join us Wednesday, August 24 at 2 PM US ET, when Mike Byrne of Quest Software and Steve Noel of Autotask reveal the features and benefits of this 360-degree monitoring and management program. Alexander Petras of MyManagedTech will walk through how he uses the two solutions together to drive his MSP business.
In this webinar, you'll learn:

• Why managed services are critical to building your business
• How PacketTrap 6.0 can help you maximize your managed services practice
• How Autotask helps you automate, streamline, and optimize every aspect of your solutions processes
• How one successful MSP is using both tools to drive his business forward

Register now!

9 Essential Skills Every MSP Needs to Close More Deals

Why do some VARs and MSPs outsell the industry average many times over? What do they do that lets them enjoy greater business stability, bigger profits, and better lifestyles than their competitors?

 

On Tuesday, August 30 at 1 PM US ET, join Kutenda CEO Mike Cooch and Autotask Technical Product Manager Steve Noel and learn what only a small number of highly successful businesses understand:

• The #1 lesson about sales that all IT solution providers must learn
• The 3 skills that top salespeople always focus on and mediocre salespeople rarely do
• Why the Natural Born Seller is a myth, and what you can do if you think "I'm just not a salesperson"
• The 4 techniques to use when clients pressure you to lower your fees
• The keys to developing a predictable flow of clients
• How to know when the time is right to close the deal and how to do it right
• The top 3 misconceptions preventing most VARs and MSPs from reaching the tops of their sales game

 Register now so you don't miss this webinar, packed with informative, actionable content!

 

Plus, get a free report on how buyers evaluate and decide on managed services providers when you register for this webinar!

 

Mike secured access to the groundbreaking report How Clients Buy from sales performance improvement company RAIN Group. Register for the webinar and Mike will send you an abbreviated version explaining how the report data applies specifically to winning more managed services deals!

How to Succeed with Managed Services: Part 5 - Marketing Managed Services

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 5 - Marketing Managed Services

This training session on Thursday, September 22 at 1 PM ET will cover how to create and correctly use direct and passive marketing techniques such as case studies, white papers, newsletters, news releases, email and direct mail to successfully attract a target market.
By the end of this webinar, you'll know:

• How search engine optimization (SEO) can increase your website's search engine rankings
• How to save hundreds of dollars from your marketing budget by using a tremendously cost-effective method to print, address, post, and mail postcards and direct-mail pieces for a campaign of any size

Register now!

How to Succeed with Managed Services: Part 4 - Managed Services Agreements

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 4 - Managed Services Agreements

This training session on Thursday, August 11 at 1 PM ET will cover the creation of a Managed Services Agreement, including specifics on what to include and what to exclude, the term of the Agreement, and developing a prioritization-response-resolution process for effective Service Level Agreement (SLA) management.

In this webinar, you'll learn valuable information tailored to protect you and your clients, including:

• How to increase the value of your MSP organization through properly crafted Managed Service Agreements
• The importance of having a legal team review all the documents and agreements governing your Managed Services practice

Register now!

NOC, NOC. Who's there? More profits and scalability!

Are you looking to drive growth in your business, but feel hesitant to invest in the necessary resources to get going? Perhaps the global economic outlook is holding you back from taking the risk to reach for success...

Instant scalability - and higher profits - don't have to require you to beef up your staffing levels so you can take on more clients. Instead, outsource your helpdesk and Network Operations Center (NOC) so you can assign your techs and resources to more strategic, more profitable activities.

You're invited to join us Wednesday, August 3 at 1 PM US ET, when Dan Goldstein of GMS Live Expert and Steve Noel of Autotask explain how an outsourced NOC uses IT business management software to support MSPs and other IT solution providers.

Learn how GMS Live Expert uses Autotask to:

• prioritize and track service tickets
• outsource tickets back to partners for escalation
• report on KPIs and SLAs
• help you squeeze additional profit from your existing customer base!

Register now!

Efficiently Manage Your Online Backup Services In One Place

Are you frustrated with using multiple tools to track and bill the backup and disaster recovery services (BDR) you provide? Are you wasting time manually creating tickets and escalating backup-related issues after receiving notification emails?

If so, this is a webinar you won't want to miss!

To efficiently run their businesses, MSPs and VARs rely heavily on a central IT business management platform - one that easily integrates with tools like BDR services. Now, Autotask and Intronis have teamed up to unveil the integration between the IT business management software and cloud provider of backup and disaster services.

Join us Tuesday, July 26 at 1 PM US ET, when Matt Kowalski and Ted Roller of Intronis and Steve Noel of Autotask will walk you through the core functionality and benefits of the integration, including:

• Quick and easy setup
• Effortlessly monitor BDR solutions via Autotask Service Desk tickets automatically generated by Intronis notifications
• Automatically adjust billing in Autotask per flexible contracts, service bundles, etc.
• Generate reports and client invoices

This is the first time details are being shared about this new integration, so register now to learn more!

Upsell Your Clients with Cloud Services - The Easy Way!

To increase revenue and profitability in your IT business, you can upsell clients on new offerings that make their technology faster, easier, and safer.

One option is to deploy a new cloud services solution, but without a connection to your other business you end up with another silo of contact and billing information to manage.

Enter Cloud Integration Services, a brand-new connector that synchronizes account data, performs contract updates and improve service coordination between Rackspsce Email & Apps Services and Autotask's IT business management software!

Please join us Tuesday, July 12 at 1 PM US ET, when a featured panel of speakers demonstrates how easy it is to create seamless pass-thru billing relationships and generate rich, detailed client-based reporting - all from one integrated solution.

Don't miss this first look as we unveil the benefits of the integration, including:

• Reducing the complexity of multiple vendor portals, billing systems and fragmented data
• Increasing recurring revenue and billing opportunities without adding manual tasks
• Managing additional services from within your primary business management tool

Register now!

Less Work. More Value. Pairing Disaster Recovery with IT Business Management Software

As a technology solutions provider, your clients expect you to stay prepared for the unexpected. By including backup and disaster recovery (BDR) solutions in your services catalog, your clients can rest assured knowing you provide true business continuity by eliminating the risk of downtime or lost data for their employees and customers.

On Thursday, June 30 at 1 PM US ET, Adrian Goins of Arces will show how his team generates new business and recurring revenue by leveraging a unique integration to manage his clients' devices.

Arces' solution pairs Datto's backup and disaster recovery solutions and Autotask's cloud-based IT business management platform to seamlessly manage service delivery, workflow and billing.

Steve Noel of Autotask and Shannon Kohn from Datto will be on hand to answer questions and discuss the key benefits of the integration, including:  

• New recurring services you can create to attract new business
• How to improve service delivery to existing clients
• How the integration between Datto and Autotask streamlines the management and delivery of BDR servces for all of your clients

Register now!

How to Succeed with Managed Services: Part 3 - Pricing Managed Services on Value

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 3 - Pricing Managed Services on Value

This training session on Thursday, June 14 at 1 PM ET will cover the benefits of Value Pricing your Managed Services to maximizing service profits and continually promote the consultative Trusted Advisor role.

By the end of this webinar, you'll know:

• How Value Pricing can deepen the relationships with your clients, allowing you to deliver additional solutions to their environments
• How to maximize your margins far beyond what is possible with any other pricing model

Register now!

Be sure to mark your calendar for the other sessions now, and watch the blog to register for each upcoming event.

· Part 4: Managed Services Agreements
  Thu., August 11 at 1 PM ET / 10 AM PT

· Part 5: Marketing Managed Services
  Thu., September 22 at 1 PM ET / 10 AM PT

· Part 6: Selling Managed Services
  Thu., October 27 at 1 PM ET / 10 AM PT

· Part 7: Onboarding Managed Services Clients
  Thu., November 10 at 1 PM ET / 10 AM PT

· Part 8: Delivering Managed Services
  Thu., December 15 at 1 PM ET / 10 AM PT

Creating Profits for MSPs: The A to Zs of the Autotask-to-Zenith Integration

A comprehensive and seamless fusion between your IT business management system and a full-featured Remote Monitoring and Management (RMM) platform is a necessity to properly - and profitably - deliver managed services. Such a critical integration can give you much deeper insight into your client networks and how it automates critical business processes.

Please join us on Tuesday, June 28 at 1 PM US ET when Dan Wilson, President of Waypoint Solutions Group, demonstrates how he builds his business and reduces costs by taking advantage of the powerful Autotask - Zenith integration. This is a unique opportunity to see both products working together in action!

Autotask’s Steve Noel and Zenith Infotech’s Maurice Saluan will be on hand to introduce Autotask's IT business management software and Zenith's SAAZ RMM tools.

During this webinar, you’ll learn how the "A-Z" integration supports:

• Asset Discovery: data imports from Zenith SAAZ directly into Autotask configuration records.
• Contract and Invoice Management: Zenith SAAZ automatically updates changes in the number of monitored devices in Autotask to ensure more accurate agreements and billing.
• Remote Access: direct links to Zenith SAAZ from Autotask lets users remotely log into devices efficiently and conveniently.
• Help Desk Support: seamless ticket and data integration supports the Zenith Infotech Virtual Service Desk.
• True Ticket & Alert Synchronization:
  • Automatic creation of tickets from alerts initiated in Zenith SAAZ
  • Tickets initiated in Autotask, and assigned to Zenith, appear instantly in Zenith SAAZ
  • Updates to tickets in either system are automatically updated in the other
  • Round-trip ticket closure

Register now!

How to Succeed with Managed Services: Part 2 - Pricing Managed Services by Device

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 2 - Pricing Managed Services by Device
This training session on Thursday, June 16 at 1 PM ET will cover the most popular pricing strategies used by MSPs for their Managed Services deliverables, along with the pros and cons of each pricing model.

By the end of this webinar, you'll know:

• The differences between Per Device, Per User, and Per Service Pricing models
• How each pricing model affects profitability, client perception and commoditization
• How to determine your total cost of service delivery in order to appropriately set your margins for Per Device Pricing

Be sure to mark your calendar for the other sessions now, and watch your inbox for invitations to register for each upcoming event.

• Part 3: Pricing Managed Services on Value
  Thu., July 14 at 1 PM ET / 10 AM PT
• Part 4: Managed Services Agreements
  Thu., August 11 at 1 PM ET / 10 AM PT
• Part 5: Marketing Managed Services
  Thu., September 22 at 1 PM ET / 10 AM PT
• Part 6: Selling Managed Services
  Thu., October 27 at 1 PM ET / 10 AM PT
• Part 7: Onboarding Managed Services Clients
  Thu., November 10 at 1 PM ET / 10 AM PT
• Part 8: Delivering Managed Services
  Thu., December 15 at 1 PM ET / 10 AM PT

Remember to follow @AutotaskAcademy on Twitter for the latest information on webinars and other IT business-building resources.

New Tools Open Doors to More Recurring Revenue and Higher Profitability

Odds are, if you're not already selling recurring services to build your business, you're working on ways to add them to your catalog. And even if yo'ure already offering a slate of services, you're probably looking for new and better solutions to offer your clients. Either way, this educational webinar is for you!

Please register now to join Level Platform's Jeff Dryall and Autotask's Steve Noel on Tuesday, June 14 at 1 PM ET for a valuable one-hour session on how you can use Managed Workplace 2011 and Autotask together to create and deliver high-margin recurring services while you reduce your service costs and increase client satisfaction.

You'll learn how you can:

• Better evaluate managed services opportunities
• Leverage managed services to increase your value to existing clients - and attract new ones
• Centrally monitor and manage services for all of your SMB clients
• Use new features including enhanced scripting and automated task management to streamline workflow
• Manage, implement, track and bill everything - seamlessly - from a single, cloud-based platform

Register now!

How to Monitor, Manage and Measure Your IT Service Delivery

You’re in the business of IT services, but do you have the tools in place to monitor, measure and manage the delivery of those services?

Whether you have formal SLAs with your clients, or just want to ensure client satisfaction and prompt service, you can’t leave things to chance. The good news is there are sound strategies and affordable tools that can give you complete control and the confidence to guarantee response times to all your clients.

On Thursday, June 2 at 1 PM ET, Autotask Corporation Technical Product Manager, Steve Noel, will introduce you to Service Level Management programs and strategies you can use to:  

• Define managed services and bundles
• Set key performance indicators
• Measure internal service levels and performance goals
• Priority of incident
• Issue type and sub-issue type
• Device or any other user-defined parameters
• Manage, analyze and report performance metrics
• Show your clients you are doing what you promised you would do
• How Autotask can help automate the process

Register today!