Autotask Launches Chinese Version of Autotask Pro Software, Secures Tier 1 Customer in China

CapitalOnline Data Service Signs Agreement to Streamline, Automate and Optimize Business Processes, Enhance Services

EAST GREENBUSH, NY - April 3, 2012

Autotask Corporation,the world’s leading provider of hosted IT business management solutions, today announced the availability of the first fully translated and localized version of its software in Simplified Chinese, and its first customer to use the new version, Beijing-based CapitalOnline Data Service Co., Ltd.(CDS).  CDS, whose clients include several prestigious, multi-national businesses, provides custom data center solutions, Infrastructure-as-a-Service (IaaS) and other IT services to a broad range of businesses throughout China.

“Several months ago, Autotask made a strong commitment to serving the growing technology solutions sector in China, including expanding our operations in Beijing and creating a fully localized version of Autotask software in Chinese,” said Autotask President and CEO Mark Cattini.  “Today, I am especially pleased to announce that CapitalOnline Data Services have selected Autotask to support both their current data center operations and their growing IT services outsourcing business.”

CDS is an industry leader and one of the first Internet Data Center (IDC) providers in China, with operations in Beijing, Shanghai and Wuhan, among others.  In 2009, CDS began to enter the cloud computing market, and in early 2011 successfully launched a range of integrated cloud computing and hosting products, communications solutions and outsourced IT services.  CDS serves clients in a variety of industries including finance, insurance, government, education, medical, network, and many others.

“As our business continues to grow and we expand the range of services we offer, we wanted to simplify our workflow, automate repetitive processes and increase our ability to provide exceptional service to our clients,” said Yi Zheng, Director of Value-Added Services at CDS.  “We selected the Autotask solution because it will help us streamline technician scheduling, improve utilization rates and increase our business efficiencies.  Most importantly, because it provides a unified view into all our client data, we can proactively manage and continuously improve our service delivery.”

Autotask Corporation established its first software development operations outside of the United States, in Beijing, in late 2007. Since that time, the office has grown to include software engineering, quality assurance, implementation and client services.  Autotask’s Beijing engineering team was instrumental in re-coding the software to enable the translation process, and was responsible for developing the Chinese version of Autotask.

In November, 2011, the company introduced Fooming Hoh as Regional Director, China. Mr. Hoh, who brings more than 12 years’ experience in telecom and IT market development throughout the Asia Pacific, will expand Autotask’s sales and marketing operations and introduce Autotask software to technology solutions providers in Asia, including China, Japan, Korea, India and the ASEAN region.
“The reception from solution providers in China has been very gratifying, and we are very happy to be working with an industry leader like CDS as they expand their service offerings and build their operations,” said Hoh. “In a short time we have already established significant relationships within the technology community, and we look forward to building a team to better serve the needs of the IT channel here.”
Autotask is a software-as-a-service (SaaS) offering that integrates a broad range of critical business systems including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability. The software is designed and optimized for Value Added Resellers (VARs), Managed Services Providers (MSPs), Independent Software Vendors (ISVs) and other technology solutions providers.

Because it is a cloud-based application, Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class application programming interface (API) that enables integrations with other tools technology solutions providers commonly rely on to run their businesses, including remote monitoring and management, backup and disaster recovery, product quoting, email hosting, billing applications and more.
 
In addition to the Chinese edition, Autotask recently released the German language version of its software at CeBIT in Hannover, Germany. Spanish, French, Italian and Japanese versionsare expected to be released over the next few weeks.

Parties interested in learning more about Autotask or in scheduling an online demonstration of the Simplified Chinese version of Autotask software are encouraged to email the company at sales@autotask.comor to call (86) 010-8278-4891. Autotask’s Beijing offices are located in Shangdi, Haidian District, Beijing, China.


About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1
Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Autotask Announces Release of German-Language Version at CeBIT

First Fully-Translated and Localized Business Management Solution Designed Specifically For Technology Services Providers and Software Developers

HANNOVER, GERMANY - March 8, 2012 -Autotask Corporation today announced the availability of the first fully translated and localized version of its award-winning IT business management software for the German-speaking market, and is demonstrating it at CeBIT 2012 in Hannover, Germany. Autotask software, which is designed to automate, optimize and streamline business and service processes for IT service providers, value-added resellers (VARs), managed services providers (MSPs) and independent software vendors, has tens of thousands of active users in 54 countries around the world, including Germany, Austria and Switzerland, who will benefit from the translated version.

 

“We have made a strong commitment to better serving our customers here, and to supporting the entire IT channel in Germany,” said Mark Banfield, Autotask Managing Director, International. “Translating Autotask for the German market is just the first step. We will shortly have an office in Frankfurt, and we have full sales and support resources available through our own staff and through our distribution partners.”

Speaking at CeBIT, the digital industry’s largest international event, Thomas Homrighausen, Autotask Managing Director, Germany, cited a recent report from Forrester Research, Inc., projecting Germany to be the largest market in Europe for IT consulting services at an estimated €16B in 2011, and the second largest for IT outsourcing services valued at an additional €12B.1.

Autotask software is specifically designed to automate and optimize business processes for IT service providers by integrating critical business systems in a single, cloud-based application and providing real-time reporting and service delivery intelligence. Users typically experience significant, measurable improvements in resource utilization, profitability and ROI within the first month after implementation.

“We are very happy that we have discovered Autotask. It is the perfect solution for optimising and expanding our business, and for keeping track of the time spent solving customers’ issues. In just one month we increased our billable time by more than 20%, and that was all with the English version.” said Maximilian Pfister, General Manager of niteflite networxx, GmbH, in Feldafing, Germany. “Having Autotask available in German just opens up the market and makes it much easier for solution providers to manage their businesses and improve their services and transparency for their clients.”

During CeBIT, Autotask may be found in Hall 16, stand F62, along with distributor acmeo cloud-distribution GmbH & Co. KG, a leading distributor of software-as-a-service (SaaS), cloud-based solutions for IT service providers, and GFI MAX, an award-winning remote-monitoring and management solution for IT service providers and MSPs, and a long-time Autotask integration partner.

Autotask Corporation Announces Major Global Expansion

Strong Rise in International Demand Drives Full Localization & Translation in Six Languages

 

EAST GREENBUSH, NY - September 20, 2011 - In response to rapidly increasing market demand, Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that it is significantly expanding global operations and translating its software into six languages; German, Mandarin Chinese, Spanish, French, Italian and Japanese. The move follows recent announcements that the company has opened international sales and support offices in the UK and signed a distribution agreement to serve customers in Germany, Austria and Switzerland.

 

Autotask software is currently used by thousands of IT service providers, value-added resellers (VARs) and managed services providers (MSPs) in 54 countries. More than 25% of Autotask’s customers are located outside of the United States and Canada; a figure that continues to increase. The company anticipates fully-localized and translated versions of its software will be available in German and Mandarin Chinese by early 2012, with the remaining translated versions available by the end of Q1, 2012.

“Autotask already has a significant operation around the world and year-to-date sales outside North America have just reached triple-digit growth over this time last year,” said Mark Cattini, Autotask President and CEO. “Making a serious commitment to meet the demands of our global customers and prospects is a natural step in the growth of our business and a natural part of the evolution of any mature software-as-a-service [SaaS] company.”

“Our customers, IT services providers, work with more than one million businesses and tens of millions of end points around the globe to keep their technology infrastructure working optimally,” said Kevin Donovan, Senior Vice President of Global Sales and Service at Autotask. “As more and more of those SMB and enterprise businesses replace legacy software systems with outsourced cloud-based, SaaS solutions, the demand for an open IT business management platform like Autotask has grown steadily. We saw the trend in North America first, but it is increasing rapidly around the world.”

“The rapid growth we are experiencing now benefits all our users because it allows us to continue to invest heavily in our core product development and support, increasing the value and improving the overall experience for our customers,” Cattini added.

Autotask Corporation currently employs more than 200 full-time staff in East Greenbush, NY, USA, London, England, Beijing, China and Pune, India and operates datacenters in the United States and the United Kingdom.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Autotask to Launch First German-Language IT Business Management Platform

Signs Distribution Agreement with ACMEO Cloud Distribution GmbH to Meet Strong Demand

EAST GREENBUSH, NY - September 12, 2011 - In response to strong local market demand, Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that it will launch the first, fully-translated version of its software in German later this year. The company also announced that it has entered a distribution agreement with acmeo cloud-distribution GmbH & Co. KG, a leading distributor of software-as-a-service (SaaS), cloud-based solutions for IT service providers, to sell, service and support Autotask software in Germany, Austria and Switzerland.

 

“Germany is the fourth largest economy in the world and one of the strongest markets for technology products and services in Europe. We are delighted to be able to localize Autotask to better serve our existing customers here and to partner with acmeo to grow and support the IT channel in Germany,” said Mark Cattini, Autotask president and CEO.

Autotask, which has active users in 53 countries around the world, cited a Forrester Research, Inc., report projecting Germany as the largest market in Europe for IT consulting services at an estimated €16B in 2011, and the second largest for IT outsourcing services valued at an additional €12B.¹
Autotask software is specifically designed to automate and optimize business processes for IT service providers by integrating critical business systems in a single, cloud-based application and providing real-time reporting and service delivery intelligence. Users typically experience significant, measurable improvements in resource utilization, profitability and ROI within the first month after implementation.

“We are very happy that we have discovered Autotask. It is the perfect solution for optimising and expanding our business,” said Maximilian Pfister, General Manager of niteflite networxx, GmbH, in Feldafing, Germany. “It helped us a lot, keeping track of the time spent solving customers issues. In just one month we raised the amount of billable time by more than 20%. Autotask also brings more transparency for our clients because they can see in real-time what is happening with their service requests.”

acmeo cloud-distribution specializes in helping IT solutions providers create and deploy cloud-based managed services to support their end clients’ businesses, including remote monitoring and management of servers and desktops, online backup and disaster recovery, antivirus protection, email programs and other services. Unlike traditional services which are billed as delivered on an hourly basis, or by project type or size, managed services are typically billed at a flat monthly rate. This provides a predictable, recurring revenue stream for service providers, and a lower overall cost for end clients and their businesses.

“Autotask is a perfect complement to acmeo’s current product offerings because it provides a central business management platform for our customers and integrates easily with the cloud-based systems and tools they use to service their clients,” said Henning Meyer, managing director and CEO of acmeo. “Registrations for our first educational webinar in Germany with Autotask attracted more than 100 IT service providers, and there is a tremendous need for a German language version of Autotask available with local support.”

In Hanover for acmeo’s Autotask user meeting, Mark Banfield, Autotask Managing Director – International, said, “Working with acmeo to ramp up and support their operations has been very rewarding. Everyone in the acmeo organization is committed to ensuring our customers success, and the success of the IT channel in Germany, and we confident that our relationship will help them do just that.”

Those interested in learning more about acmeo and Autotask will find a list of upcoming webinars and seminars here: http://www.acmeo.eu/veranstaltungen.html

1. Forrester Research, Inc.; European Information and Communications Technology Market 2011-2012; June 8, 2011

About acmeo cloud-distribution GmbH & Co. KG
acmeo cloud distribution GmbH & Co. KG is a 2007 started cloud-distribution team who specialises in enabling IT resellers to sell cloud-solutions and optimize their VAR business. We are the biggest GFI MAX distributor in Germany and the only distributor for Autotask in Germany, Austria and Switzerland. We have profound knowledge in the introduction of service contracts and managed services offerings for IT resellers. We sell cloud based solutions for IT-Monitoring & -Management, Anti-Spam, Online-Backup, Anti-Virus, CRM, URL-Filtering and VoIP.

For more information visit http://www.acmeo.eu

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.