Friday Coffee with Autotask: Understanding Service Level Management

Join us for a fast-paced overview of Service Level Management, designed to help you deliver on your customers' service expectations (or to your internal service targets).

On Friday, March 23 at 11:00 AM ET, grab a cup of coffee and take 30 minutes with Autotask's Joe Rourke. He'll demonstrate service level management including: service level options, managing tickets, queue prioritization, workflow rules for alerts/escalations and reporting.

Why use Service Level Management?

• Ensure you deliver what your clients need
• Meet delivery goals with established internal processes
• Results in management and reporting of performance metrics
• Continuous improvement of service delivery
• Differentiates you from the competition
• Improves your client satisfaction

Register Now 

How to Monitor, Manage and Measure Your IT Service Delivery

You’re in the business of IT services, but do you have the tools in place to monitor, measure and manage the delivery of those services?

Whether you have formal SLAs with your clients, or just want to ensure client satisfaction and prompt service, you can’t leave things to chance. The good news is there are sound strategies and affordable tools that can give you complete control and the confidence to guarantee response times to all your clients.

On Thursday, June 2 at 1 PM ET, Autotask Corporation Technical Product Manager, Steve Noel, will introduce you to Service Level Management programs and strategies you can use to:  

• Define managed services and bundles
• Set key performance indicators
• Measure internal service levels and performance goals
• Priority of incident
• Issue type and sub-issue type
• Device or any other user-defined parameters
• Manage, analyze and report performance metrics
• Show your clients you are doing what you promised you would do
• How Autotask can help automate the process

Register today!

How To Monitor, Manage and Measure Your IT Service Delivery

You're in the business of IT Services, but do you have the tools in place to monitor, measure and manage the delivery of those services?

Whether you have formal SLAs with your clients, or just want to ensure client satisfaction and prompt service, you can't leave things to chance. The good news is there are sound strategies and affordable tools that can give you complete control and the confidence to guarantee response times to all your clients.

On Thursday, May 5 at 1 PM US EDT, SMB Nation CEO Harry Brelsford along with Autotask's Len DiCostanzo will introduce you to Service Level Management programs and strategies you can use to:

• Define managed services and bundles
• Set key performance indicators
• Measure internal service levels and performance goals
  • Priority of incident
  • Issue type and sub-issue type
  • Device or any other user-defined parameters
• Manage, analyze and report performance metrics
• Show your clients you are doing what you promised you would do
• How Autotask can help automate the process

Register now!

Why Service Level Management is Mission-Critical for IT Service Providers

By: Len DiCostanzo, SVP and Dean of Autotask Academy

It's All About Expectations

At the heart of almost every business relationship are expectations... expectations that have to be set, managed and met or exceeded. When it comes to IT Services, your clients' expectations are going to revolve around the specific services you are delivering and the promises or claims that you make related to them.