How to Succeed with Managed Services: Part 8 - Delivering Managed Services

Autotask Academy and MSP University wrap up an 8-part webinar series with this capstone training session!

Part 8 - Delivering Managed Services

On Thursday, December 15 at 1 PM ET, Autotask's Len DiCostanzo and MSPU's Erick Simpson will focus on methods to provide the best service delivery experience for your clients, end-users, and your technical staff. Effective, efficient service delivery processes and procedures will increase client satisfaction and build continued loyalty among your clients.

In this webinar, you'll learn:

• An overview of incident management
• Communications and customer service tips to identify needs while keeping clients at ease and cooperative
• How to set the proper expectations and what not to say
• What to do when things go wrong, and when to escalate to the Service Manager

Register now!

To view the recorded sessions from the rest of the series, click here!

How to Succeed with Managed Services: Part 7 - Onboarding Managed Services Clients

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 7 - Onboarding Managed Services Clients

This training session on Thursday, November 10 at 1 PM ET will focus on developing and implementing an effective, efficient onboarding process for new Managed Services clients.

By the end of this webinar, you'll know:

• The importance of a proper onboarding process to meet client and end-user expectations and facilitate future service
• How to avoid eroding client and end-user confidence and satisfaction and minimize service delivery difficulty by identifying onboarding process design flaws

Register now!

How to Succeed with Managed Services: Part 6 - Selling Managed Services

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 6 - Selling Managed Services

This training session on Thursday, October 27 at 1 PM ET will walk you through each step of your first Managed Services sales appointment (and your second, and your third...). Then, Erick Simpson will teach you to conduct a Client Needs Analysis that reveals you as the expert and provides you with key talking points and strategic answers to the most common objections.

By the end of this webinar, you'll know:

• The ins and outs of the Managed Services sales process
• Strategic details of a Managed Services Proposal, Cost Savings Analysis, and Managed Services Agreement
• A Managed Services sales technique so unique, to nearly forces your client to sign your Managed Services Agreement and empowers you to close the deal!

Register now!

How to Succeed with Managed Services: Part 5 - Marketing Managed Services

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 5 - Marketing Managed Services

This training session on Thursday, September 22 at 1 PM ET will cover how to create and correctly use direct and passive marketing techniques such as case studies, white papers, newsletters, news releases, email and direct mail to successfully attract a target market.
By the end of this webinar, you'll know:

• How search engine optimization (SEO) can increase your website's search engine rankings
• How to save hundreds of dollars from your marketing budget by using a tremendously cost-effective method to print, address, post, and mail postcards and direct-mail pieces for a campaign of any size

Register now!

How to Succeed with Managed Services: Part 4 - Managed Services Agreements

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 4 - Managed Services Agreements

This training session on Thursday, August 11 at 1 PM ET will cover the creation of a Managed Services Agreement, including specifics on what to include and what to exclude, the term of the Agreement, and developing a prioritization-response-resolution process for effective Service Level Agreement (SLA) management.

In this webinar, you'll learn valuable information tailored to protect you and your clients, including:

• How to increase the value of your MSP organization through properly crafted Managed Service Agreements
• The importance of having a legal team review all the documents and agreements governing your Managed Services practice

Register now!

How to Succeed with Managed Services: Part 3 - Pricing Managed Services on Value

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 3 - Pricing Managed Services on Value

This training session on Thursday, June 14 at 1 PM ET will cover the benefits of Value Pricing your Managed Services to maximizing service profits and continually promote the consultative Trusted Advisor role.

By the end of this webinar, you'll know:

• How Value Pricing can deepen the relationships with your clients, allowing you to deliver additional solutions to their environments
• How to maximize your margins far beyond what is possible with any other pricing model

Register now!

Be sure to mark your calendar for the other sessions now, and watch the blog to register for each upcoming event.

· Part 4: Managed Services Agreements
  Thu., August 11 at 1 PM ET / 10 AM PT

· Part 5: Marketing Managed Services
  Thu., September 22 at 1 PM ET / 10 AM PT

· Part 6: Selling Managed Services
  Thu., October 27 at 1 PM ET / 10 AM PT

· Part 7: Onboarding Managed Services Clients
  Thu., November 10 at 1 PM ET / 10 AM PT

· Part 8: Delivering Managed Services
  Thu., December 15 at 1 PM ET / 10 AM PT

How to Succeed with Managed Services: Part 2 - Pricing Managed Services by Device

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 2 - Pricing Managed Services by Device
This training session on Thursday, June 16 at 1 PM ET will cover the most popular pricing strategies used by MSPs for their Managed Services deliverables, along with the pros and cons of each pricing model.

By the end of this webinar, you'll know:

• The differences between Per Device, Per User, and Per Service Pricing models
• How each pricing model affects profitability, client perception and commoditization
• How to determine your total cost of service delivery in order to appropriately set your margins for Per Device Pricing

Be sure to mark your calendar for the other sessions now, and watch your inbox for invitations to register for each upcoming event.

• Part 3: Pricing Managed Services on Value
  Thu., July 14 at 1 PM ET / 10 AM PT
• Part 4: Managed Services Agreements
  Thu., August 11 at 1 PM ET / 10 AM PT
• Part 5: Marketing Managed Services
  Thu., September 22 at 1 PM ET / 10 AM PT
• Part 6: Selling Managed Services
  Thu., October 27 at 1 PM ET / 10 AM PT
• Part 7: Onboarding Managed Services Clients
  Thu., November 10 at 1 PM ET / 10 AM PT
• Part 8: Delivering Managed Services
  Thu., December 15 at 1 PM ET / 10 AM PT

Remember to follow @AutotaskAcademy on Twitter for the latest information on webinars and other IT business-building resources.

How to Succeed with Managed Services: Part 1 - Getting Started

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

This important kick-off session on Thursday, May 26 at 1 PM ET will introduce:

• The benefits end-user clients receive from Managed Services
• The minimum requirements necessary to deliver Managed Services effectively
• How to leverage Managed Services to become the Trusted Advisor
• How to easily sell solutions to clients and dramatically increase sales

By the end of this webinar, you'll know:

• The 3 key deliverables necessary for a successful Managed Services practice
• The primary reasons Solution Providers are becoming Managed Services Providers
• Initial steps you can take now to prepare your business for the transition

Register today!