Separate Yourself From Your Competition by Recruiting the Best Talent

In today’s market, it is imperative to stand out from your competition. Nothing impacts how your clients view you more than your engineers' ability to properly design and implement your technology solution offerings. In other words, the talent that makes up your team separates you from your competition.

On Tuesday, January 24, 2012 at 1 PM US ET, join Mark Bier and Todd Billiar of VAR Staffing and Rich Akullian of Autotask as they share key insights on how to quickly identify and recruit the talent that makes an impact.

Actionable take-aways from this webinar will include:

• How to save time by reviewing only high-caliber, pre-screened candidates who can make an immediate impact on your business
• The negative impact of a "bad" hire
• How staffing levels contribute to your ability to remain nimble in a competitive environment

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Learn to Hire The Best and Avoid The Rest

Sponsored by Autotask

You are systematic with technology, accounting, and possibly sales. Why not with your employees? The starting point is to adopt a proven, 10-step hiring system to improve the way you find, qualify, hire, and onboard superstar employees. The Success With People HIRE THE BEST AVOID THE REST system is your solution. Here is what you will learn in this interactive webinar on Tuesday, December 20 at 1 PM US ET:

1. Systematic Power: Why a complete system is more effective than your current method of hiring.
2. Team Member Strategic Plans: How to create “job descriptions on steroids” that convince great candidates to work for you.
3. Recruiting: Five ways to find top performers that are not considering your company today.
4. Interviewing: 15 Tips to fully interview people so you don’t hire Dr. Jekyll and get Mr. Hyde.
5. Talent Assessments: How to really understand someone’s natural behaviors and motivational values on the job.
6. Background Checks: Six facts you must know before hiring anyone and why.
7. Reference Checks: Seven questions that get people to open up when checking references.
8. Extend The Offer: Eight ways to extend an offer that convinces top performers to join your team.
9. First Day: More than 10 ways to make your new employee’s first day on the job more productive, profitable, and personal fulfilling.
10. Never Stop Selling: What you can do to systematically keep new hires fully engaged as time passes.

One idea that helps you hire just one employee is worth $10,000 or more. This hiring system is probably worth millions if you hire dozens of people over the next ten years because this event is a 10-step proven hiring system with dozens of ideas. For many of you this is the most important webinar you will attend this year.

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CompTIA Cloud Foundations Workshop & Certification: Module 4 - Services Delivery

At Autotask Community Live, CompTIA debuted its Cloud Foundations Workshop and Certification Program. It was so well received that we've teamed up with CompTIA to bring you the modules in a convenient webinar format.

Take advantage of the substantial business opportunities in delivering cloud solutions to customers!

On Tuesday, November 8 at 1:00 PM US ET, Dan Shapero will lead this fourth module of the Cloud Foundations Workshop, and help you understand how to align your service offerings, needs and price points when operating in a cloud environment.

Steve Noel of Autotask Corporation will also be on hand to share how IT business management software can be the central platform for managing your evolution to the cloud and delivering a whole new range of services more profitably.

Learn to develop insights into staffing, pricing and organizational considerations including:

• Service team structure
• The services lifecycle
• On-going services opportunities
• Developing operating services/implementation processes
• Nurturing long-term client relationships

Attendees must be present for the duration of this webinar to receive educational credit for this module. After completing all modules of workshop, attendees will receive a certificate of completion. Watch your inbox for opportunities to attend future modules.

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Motivate Your Technicians to Stop Wasting Time...and Start Capturing It.

The goal of many IT solutions providers is to employ multiple technicians who are constantly busy working on clients' tickets and projects.

But with multiple techs comes a common problem facing IT business managers: techs who don't consistently enter tickets, notes, and time entries. Not only are they wasting time at the end of the week trying to recall work completed to fill in their timesheets, they are bound to leave billable hours on the table. Suddenly, a busy IT business is losing revenue and profitability.

For an enlightening discussion and a proven best practice that motivates techs to correctly enter their time, please join us Wednesday, July 27 at 1 PM US ET, when Anthony Chiappetta of Advanced Microcomputing Concepts shows you how he changed his technicians' behavior - from time wasted to time captured.

Jay McBain of Autotask will share additional tips and benefits of using an IT business managmement software solution to save time, reduce double entry, and track and monitor billable time and expenses more easily and more accurately.

Don't miss this first-person case study, and your chance to learn how Advanced Microcomputing:

• Converted lost time to billable hours
• Realized lost revenue by creating proof-of-work statements for flat-fee customers
• Boosted employee morale and productivity
• Built and configured reports to manage his motivation system

Register now!

The New SaaS: Staffing as a Service

It would be a real nightmare for an IT business owner to have to turn away new business - all because of a lack of enough experienced staff to appropriately handle the increased workload.

To remain competitive in the marketplace, you need to be ready to close new business opportunities at any time. But managing your own business means you're tasked with an ever-growing list of to-dos, and often human resource planning and hiring gets pushed toward the bottom.

Please join us Thursday, July 7 at 1 PM US ET, when Mark Bier and Todd Billiar of VAR Staffing and Len DiCostanzo of Autotask show you how pairing "Staffing as a Service" with Software as a Service can help ensure you are fully utilizing your on-staff resources, and quickly and easily hire additonal employees when you needed.

With IT business management software, you get in-depth visibility into which employees are working to their full potential and which might need additional training and coaching to get up to speed. If your IT business is flirting with maximum utilization, you may want to engage a "Staffing as a Service" provider to expand your team.

In this webinar, you'll hear industry leaders share key insights including:
The importance of understanding staff utilization and skill-sets to review and quote new and current projects

• How staffing levels contribute to your ability to remain nimble in a competitive environment
• How to save time by reviewing only high-caliber, pre-screened candidates who can make an immediate impact on your business
• How to easily and accurately capture, track and bill time and expenses

Register now!

Do You Survey Your Customers and Prospects for Anything?

By: Len DiCostanzo, SVP and Dean of Autotask Academy

On the road again - here in Orlando, Florida at the MSP University Boot Camp. There are over 125 IT solution providers in attendance who are in various stages of business, running the gamut of industry business models. From box pushers to pure service providers, from break fix to managed service providers and one-stop solution providers. Quite a few are just starting out, some have been in business over 20 years, and everything else in between. And they are all looking to build a managed services practice or validate where their practice or business stands, and discover the next steps they should take to grow their business.

Top Reasons To Use Surveys To Run Your Business Better.

By: Bob Godgart, Founder, Chairman, and Chief Visionary Officer

I’m always impressed when the IT service providers I work with take the time to ask me how things are going.

Consumer-oriented companies figured this out a while ago. They know that regular customer satisfaction check-ins will help to maximize customer retention, and help them figure out how to best position themselves to win new business. But businesses that provide services to other businesses have been slower to figure this out, and I’m continually surprised at how few companies in the IT business regularly conduct surveys of their customers.

And, increasing customer retention and loyalty is only one of the many reasons you should be regularly conducting surveys – of your customers as well as your prospects. Here are my top 10 additional reasons: