Autotask Announces Release of German-Language Version at CeBIT

First Fully-Translated and Localized Business Management Solution Designed Specifically For Technology Services Providers and Software Developers

HANNOVER, GERMANY - March 8, 2012 -Autotask Corporation today announced the availability of the first fully translated and localized version of its award-winning IT business management software for the German-speaking market, and is demonstrating it at CeBIT 2012 in Hannover, Germany. Autotask software, which is designed to automate, optimize and streamline business and service processes for IT service providers, value-added resellers (VARs), managed services providers (MSPs) and independent software vendors, has tens of thousands of active users in 54 countries around the world, including Germany, Austria and Switzerland, who will benefit from the translated version.

 

“We have made a strong commitment to better serving our customers here, and to supporting the entire IT channel in Germany,” said Mark Banfield, Autotask Managing Director, International. “Translating Autotask for the German market is just the first step. We will shortly have an office in Frankfurt, and we have full sales and support resources available through our own staff and through our distribution partners.”

Speaking at CeBIT, the digital industry’s largest international event, Thomas Homrighausen, Autotask Managing Director, Germany, cited a recent report from Forrester Research, Inc., projecting Germany to be the largest market in Europe for IT consulting services at an estimated €16B in 2011, and the second largest for IT outsourcing services valued at an additional €12B.1.

Autotask software is specifically designed to automate and optimize business processes for IT service providers by integrating critical business systems in a single, cloud-based application and providing real-time reporting and service delivery intelligence. Users typically experience significant, measurable improvements in resource utilization, profitability and ROI within the first month after implementation.

“We are very happy that we have discovered Autotask. It is the perfect solution for optimising and expanding our business, and for keeping track of the time spent solving customers’ issues. In just one month we increased our billable time by more than 20%, and that was all with the English version.” said Maximilian Pfister, General Manager of niteflite networxx, GmbH, in Feldafing, Germany. “Having Autotask available in German just opens up the market and makes it much easier for solution providers to manage their businesses and improve their services and transparency for their clients.”

During CeBIT, Autotask may be found in Hall 16, stand F62, along with distributor acmeo cloud-distribution GmbH & Co. KG, a leading distributor of software-as-a-service (SaaS), cloud-based solutions for IT service providers, and GFI MAX, an award-winning remote-monitoring and management solution for IT service providers and MSPs, and a long-time Autotask integration partner.

Autotask CEO Mark Cattini and SVP Len DiCostanzo Named 2012 CRN Channel Chiefs

EAST GREENBUSH, NY - February 28, 2012 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced today that Mark Cattini, President and CEO, and Len DiCostanzo, Senior Vice President of Community and Business Development have been named two of CRN’s 2012 Channel Chiefs. This prestigious list of the most influential and powerful leaders in the IT channel recognizes those executives directly responsible for driving channel sales and growth within their organization, while evangelizing and defending the importance of the channel throughout the entire IT Industry.

 

For the ninth consecutive year, Channel Chiefs were selected by the CRN editorial team based on channel experience, program innovations, channel-driven revenue, and public support for the importance of IT Channel Sales.
Autotask’s significant accomplishment is 2011 included the following:

• To better serve and engage channel partners around the world, Autotask established operations in London, England, Sydney, Australia and Beijing China, and expanded local distribution and support operations in several other countries. The company also began full translation of its software into German, Mandarin Chinese, Spanish, French, Italian and Japanese. Year-over-year customer acquisition increased 67% in North America and 122% in international markets.
  
  
• In 2011, Autotask committed to a strategy of remaining ‘open’, making its software accessible through all major browsers, including Internet Explorer, Google Chrome, Firefox and Safari, and launched a new version to support virtually any mobile computing device, including iOS and Android platforms. More than 6,000 users downloaded the mobile version of Autotask in the first 6 months since its release.
  
  
• In response to strong user demand, and on the heels of record-breaking attendance at its Autotask Community Live user conference in May, 2011, the company launched a 3-month, 16-city, international ‘Community On Tour’ educational series to help channel partners maximize opportunities and profitability in 2012. The series engaged more than 2,000 registrants and attracted more than a dozen industry-leading integration partners.

“This is a great recognition of Autotask’s commitment to the channel, but that commitment goes far beyond one or two people,” Cattini said. “To an employee, everyone at Autotask is dedicated to our partners and to creating and delivering cost-effective solutions that support their success. Len and I are proud to accept the Channel Chief designations on their behalf.”

DiCostanzo added, “I would also like to recognize the Autotask user community and our strong vendor integration partners. Their active, ongoing participation and collaboration help ensure that the products and programs we develop deliver real value to the channel by helping them run their businesses more efficiently and more profitably.”

“The 2012 Channel Chiefs list recognizes vendor executives dedicated to driving channel programs in the IT marketplace,” said Kelley Damore, VP, Editorial Director, UBM Channel. “Our annual Channel Chiefs issue is a must-read for IT solution providers evaluating new vendors or looking to expand solution offerings. These are the people, the products and the programs that any savvy solution provider needs to know. We congratulate this year’s Channel Chiefs for their stellar record of business innovation and applaud them for their continuous dedication to the partner community.”

Selected by CRN's editorial staff, the 2012 Channel Chiefs list is featured in the February issue of CRN Magazine and will be featured online at www.crn.com.

Autotask Integrates Cisco OnPlus™ to Simplify Small Business Network Management

EAST GREENBUSH, NY - February 27, 2012 -Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the availability of a seamless API integration between its flagship Autotask Pro software and Cisco OnPlus™, a new cloud-based service that enables Cisco partners to deliver managed network services to their small business customers by providing safe, highly-secure and reliable visibility into their clients’ networks. 

 

The service, developed by Cisco and available at no charge to Autotask users around the world, allows IT service providers, value-added resellers (VARs) and managed services providers (MSPs) to create an OnPlus service desk queue within their Autotask system. The integration automatically converts OnPlus network and device alerts into Autotask service tickets and assigns them to the appropriate internal resource for resolution, according to customizable workflow rules, service level agreement levels and contract terms. Once completed, the two-way integration closes the corresponding alert in OnPlus and updates all time entries, work history and service time in Autotask.

“We are especially pleased to be able to offer the Cisco OnPlus integration to our global user community,” said Len DiCostanzo, Autotask senior vice-president of community and business development. “Cisco is one of the preeminent technology vendors in the world, and this integration adds clear value for our clients, and creates a new range of services they can offer to their SMB customers.”

Autotask’s integration of Cisco OnPlus is designed to support remote network assessment and the delivery of managed network services and features:

• Instant access from virtually any computer or mobile device connected to the Internet
• Automated ticket creation and alert handling
• Customizable automated workflow policies
• Round-trip ticket closure

“Autotask is doing some creative integration with OnPlus that helps partners provide better service to their small business customers,” said Dave Tang, senior director, small business strategy, Cisco. “These combined efforts help SMBs focus on their business while partners are able to offer a managed service with revenue streams that help grow their business.”

Autotask Corporation Announces Integration with BrightGauge

Customer-Facing Report Builder Seamlessly Combines Analytics from Autotask and Popular RMM Tools to Better Demonstrate MSP Value to Clients

EAST GREENBUSH, NY & MIAMI, FL - February 21, 2012 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced its latest integration with BrightGauge, a software-as-a-service (SaaS) custom reporting and dashboard solution specifically designed for managed services providers (MSPs), and other information technology solution providers (ITSPs). The integration allows MSPs and ITSPs to easily create, customize and deliver specialized customer reports covering a wide range of service and performance metrics.

 

“We’re very excited to have BrightGauge officially become an integration partner with Autotask, and we are confident that our growing community of IT solution providers and MSPs will find real value in their client-focused dashboard and reporting solution,” said Len DiCostanzo, Autotask Senior Vice-President of Community and Business Development. “Many of our partners are already working with BrightGauge to combine their Autotask data with data from their remote monitoring and management (RMM) data to improve customer reporting.”

BrightGauge, founded by industry veterans, provides MSPs with an easy and intuitive tool for generating customer-facing reports that are fully brandable, and can be customized, automated and scheduled in less than a minute.

“Managed service providers, whose businesses often include remote monitoring and mediation of their clients’ network and other technology resources, have traditionally found it a challenge to easily represent the scope and value of their services to their customers in a clear and concise way. Now, with fully customizable reports integrated with Autotask, MSPs can present a clear picture of the services they provide in a way that is easy for their clients to understand,” said Brian Dosal, BrightGauge President and Co-Founder. “We’ve set out to simplify, improve and automate executive reports for all MSPs and we’re very excited to now be working with the Autotask community. Nothing impresses customers and prospects more than gorgeous and intuitive reports and dashboards.”

"We're very excited to integrate our Autotask data into our BrightGauge reports,” said Andrew Johnson, Managing Director of IT Partners Limited. “We've been using BrightGauge with our RMM data for a month now, and being able to add Autotask data into their well designed customer facing reports is the perfect addition. Our clients are going to love us even more for this, particularly for the ability to instantly drill into the data!"

BrightGauge is continuing its introductory rate of $149/month for unlimited reporting for all current Autotask partners. The BrightGauge integration currently supports a couple of key RMM tools, and the company plans to add integrations with other leading RMM tools over the next quarter.

About BrightGauge Software
BrightGauge was founded by two brothers and veteran Manage Services Providers, Brian and Eric Dosal, owners and operators of the 30-year-old Miami-based IT Services Provider Compuquip Technologies. BrightGauge allows MSPs to get client-focused reports out of their PSA and RMM tools, and clients get easy, mobile access to all their IT information. Along with custom reports, BrightGauge offers a client portal that clients can access from any device anywhere in the world. Clients can also open up support tickets through the portal, view recent tickets, and view files and reports created for them. For more information visit www.BrightGauge.com.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask NYC Tri-State Area User Group to Hold First Event of 2012

February 22 Meeting in Newark, NJ to Precede Level Platforms’ Road Show Event

EAST GREENBUSH, NY - February 17, 2012 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that its new NYC Tri-State Area User Group will hold its first meeting of 2012 on February 22 from 2:30-5:45 PM at the Newark Liberty International Airport Marriott. The meeting is sponsored in part by Level Platforms, a global leader in remote monitoring and management solutions, whose 17-city, 2012 Road Show makes its Newark, NJ stop at the same venue shortly after the user group event.

 

The user group meeting agenda opens with introductory remarks and a keynote address from Ronnie Parisella, NYC Tri-State Area User Group Leader and Director of Business Development for Power Consulting Group in NYC. The event will feature an introductory session on Autotask’s new LiveReports engine, and a special presentation from Level Platforms. Ample networking opportunities will also be available.

“Autotask sees the unrecognized potential of its user community,” stated Parisella. “Through the NYC Tri-State Area User Group, we plan to develop and nurture a strong community of MSP partners who will raise the level of successful managed services adoption and delivery.”

Autotask software allows value-added-resellers (VARs), managed services providers (MSPs) and other IT technology solution providers to streamline optimize and automate critical business functions. The software incorporates customer relationship management (CRM), service desk, tech scheduling, project management, billing and other modules that are accessible from virtually any computing or mobile device connected to the Internet.

Leonard DiCostanzo, Senior Vice President of Community and Business Development believes that user groups offer tremendous value to Autotask Users, saying, “VARs, MSPs and IT solution providers work in a complex and competitive environment. Any time there is an opportunity for them to come together, share best practices and network with their peers, they walk away with solid information they can use to better serve their customers and build their own businesses.”

Autotask users and others interested in attending the Autotask User Group meeting are asked to register for the event by visiting http://forms.autotask.com/LP=232

Autotask Corporation Signs 500th UK IT Channel Customer

SaaS-based Professional Services Automation and Service Intelligence Software Helps IT Channel Increase Profitability in the Rush to Managed Services and Cloud

RICHMOND, UK - February 8, 2012 -Since opening its first UK office in May of 2011, Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that it has signed its 500th IT channel partner customer in the UK.

 

Autotask software is currently used by thousands of IT service providers, value-added resellers (VARs) and managed services providers (MSPs) in 54 countries. “As demand for new and innovative technologies has grown and evolved among small and medium sized businesses (SMBs), so has the demand for software that enables IT service providers to deliver those products and services more efficiently and more profitably,” explains Mark Banfield, Managing Director for International at Autotask Corporation. “As a result, we have grown from the UK launch team of 3 people to more than 15 in just over 6 months.”

Banfield attributes much of the growth to an increased focus on cloud and managed services by VARs and believes that Autotask's low cost £50 per-seat-per-month pricing model allows its customers to try the software without risk before rolling it out across an organisation.

“IT solution providers need to understand the forces and trends that affect their clients’ businesses and their own, and to be able to answer questions like, “who are my most profitable clients?”, “how do I correctly price my services to ensure proper margins?”, and “do I have technicians and engineers who are under-utilized?” Banfield said. “Without an integrated system that gives them a 360-degree view into their business, those questions are very hard to answer.” Autotask, Banfield says, estimates that less than 1 in 5 VARs, MSPs or IT services providers in the UK currently has an accurate picture of their business and the true profitability of their services.

Autotask is a true multi-tenant SaaS that is accessible anywhere, any time with nothing to maintain, install or update. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, human resource scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask also integrates with financial software from 20 leading vendors including Sage, Microsoft Dynamics and QuickBooks to help provide a complete picture of the business. The software is also available in six languages; German, Mandarin Chinese, Spanish, French, Italian and Japanese.

For Tony Poole, Managing Director of Synergy Technology, Autotask has been instrumental in helping his business increase profitability from services, “One of the key benefits for us was working out how we spend resources in terms of delivering against our service level agreements. Some of our clients were clearly over serviced while others offered potential to take more products. Autotask gives us much better visibility across our business and has allowed us to increase our overall profitability.”

Banfield believes that demand for IT business management software will continue to grow in the UK in step with the adoption of more cloud based services, “We are the only comprehensive SaaS offering for the channel with a dedicated UK office and localised focus,” he explains, “This allows us to work closely with our customers and support them as they integrate the platform into their wider business processes.”

IT and other technology solution providers in the UK and Europe interested in learning more about Autotask software may visit www.autotask.co.uk or call +44 0203 006 3147.

Autotask Agreement Passes Ownership of VARStreet through Employee Buyout

Transition Ensures Seamless Continuity of Ongoing Development, Implementation and Support

EAST GREENBUSH, NY - December 22, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management solutions, today announced that it has signed an agreement to transfer ownership of its VARStreet quoting and e-commerce product line, including all ongoing development, sales, hosting, implementation, support and billing, through an employee buyout. The new company, VARStreet, Inc., backed by private investors will be led by VARStreet veterans Shankar Gopalan and Shiv Agarwal who built VARStreet’s existing client base and customer relationships, and Vikas Bhir and his team, who have helped create, develop and support the VARStreet service since its inception.

 

The sale was structured to ensure that current users see no change in their VARStreet service, catalogs, add-ons or customizations, and user data will not be moved or at risk during the transition. Ongoing support, implementation and development activities will proceed without interruption as the VARStreet team remains fully in place.

Autotask software manages critical business operations and processes for technology services centric organizations, and its Software-as-a-Service (SaaS) platform is designed to be open:

• Open on the front end; to allow users to access it through any browser or mobile device
• Open in the middle; to support optimization and automation of clients’ existing workflows
• Open on the backend; to integrate the other tools and systems clients use to service their clients
• Open to IT and other technology solution providers around the world

“The decision to divest from VARStreet was not an easy one, but I am confident it was the right one for VARStreet users, for the VARStreet team and for Autotask Corporation,” said Mark Cattini, Autotask President and Chief Executive Officer. “Autotask’s strategic goal is to remain open, especially to the tools our global clients use to service their customers, and the ongoing development and support of VARStreet is outside of our core focus. Therefore, we believe our users will be better served with VARStreet as an independent company, focused exclusively on the VARStreet product suite.”

VARStreet is a powerful, SaaS-based suite of integrated e-commerce automation tools that combines real-time distributor pricing with advanced quoting and an optional electronic storefront. The service is designed to provide a complete, stable and scalable way for technology solutions providers to simplify and streamline how they source, quote, procure, sell and deliver IT products and services.
Shiv Agarwal, Vice President of VARStreet said “we are committed to providing best service and support to our customers and will continue to invest and enhance the platform’s capability going forward to meet our customer requirements.”

About VARStreet Incorporated
VARStreet, Inc., is fueled by more than $20 million in capital investment, and the VARStreet platform is widely regarded as the most powerful and comprehensive suite of hosted e-commerce automation tools for VARs, MSPs and other IT solutions providers on the market. VARStreet is currently used by hundreds of the largest VARs in North America. The VARStreet advanced quoting and e-commerce platform includes a powerful cloud- based “Back Office” module, optional "e-Storefront", and can be integrated with numerous CRM, ERP, accounting and business systems. For more information please visit www.varstreet.com.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit www.autotask.com or call 518-720-3500 Ext. 1.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Autotask Announces Integration with FreshBooks’ Online Billing and Invoicing Software

Seamless Integration Allows End-to-End IT Business Management in the Cloud

 

Autotask Corporation today announced an integration between its SaaS-based IT business management solution and FreshBooks’ SaaS-based online billing and invoicing software. The integration, developed by Chicago-based itDuzzit™, allows Autotask users to significantly streamline the invoicing process by exporting billing items and information directly into FreshBooks and invoicing their products and services online. The FreshBooks integration also allows users to accept online payment by credit card, e-checks, bank transfer or PayPal®, further shortening the billing cycle.

 

The integration was developed using the Autotask and FreshBooks application programming interfaces (APIs) and will allow users to:

• Seamlessly export Autotask invoices to FreshBooks
• Automatically update Autotask account information in FreshBooks
• Automatically create Autotask billing items in FreshBooks
• Automatically update FreshBooks invoice numbers in Autotask
• Invoice customers and accept payment online
• Create payment notifications and reminders
• Synchronize an unlimited number of Autotask-to-FreshBooks customers and transactions

“It is mission-critical that our clients are able to choose the tools and systems they use to work with their customers and to run their businesses. That is why we continue to develop our world-class API and why we are committed to making sure Autotask is an open platform for our users,” said Len DiCostanzo, Autotask senior vice-president of community and business development. “This project is a direct result of requests from our joint users and we are very excited to have the FreshBooks integration available for Autotask clients around the world.”

"Successful IT service companies manage their businesses with Autotask,” said Sunir Shah, Chief Handshaker and Head of the Platform at FreshBooks. “Billing with FreshBooks allows those Autotask users to streamline their invoicing processes while making the money they deserve from their valuable time and expertise.”

“Businesses shouldn’t have to spend hours each month manually synchronizing data across multiple cloud applications,” said Steve Mendoza, co-founder of itDuzzit. “The Autotask FreshBooks integration demonstrates how itDuzzit can automate the integration process and help companies save time, save money, and get the most out of their cloud applications.”

Autotask users interested in the Autotask-to-FreshBooks integration can find more information and sign up for a 7-day free trial by visiting http://www.itduzzit.com/home/solutions/autotask-freshbooks-integration/

Autotask Chairman Godgart Ends Tenure to Pursue New Venture

EAST GREENBUSH, NY - September 29, 2011

 

Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that Bob Godgart will end his tenure as chairman of the board effective October 1, 2011, to pursue a new venture. Godgart, who founded the software company with Dick Frederick in 2001 and led it through 10 years of consecutive growth, stepped back from day to day operations earlier this year.

A pioneer in the development of cloud-based applications and software-as-a-service (SaaS), Autotask software is currently used by more than 40,000 IT service providers in 54 countries to run their businesses more efficiently and more profitably. The company employs approximately 200 people in the United States, United Kingdom, China and India, and recently announced plans to expand global operations and translate its software into 6 languages including German, Spanish, French, Italian, Mandarin Chinese and Japanese.

“I want to thank Bob for his entrepreneurial passion and dedication to Autotask and its Community,” said George McNamee, Autotask board member. “We wish Bob all good luck in his new enterprise.”

Godgart, an award-winning serial entrepreneur with more than 20 years’ experience, successfully launched and led three software companies, and was a senior partner of Exponential Business Development Company, a seed-stage venture capital firm. Godgart continues to serve as chairman of the board of directors of the Computing Technology Industry Association, Inc. (CompTIA), the leading non-profit trade association advancing the global interests of IT professionals and companies.

“I'm proud of what Autotask has accomplished and want to thank all of our customers and partners who believed in us. Next, I see an exciting opportunity with our international expansion,” Godgart said. “But I'm an entrepreneur at heart and want to take this opportunity to solve another real problem in our industry from the ground up. I wish Autotask every success as they continue to grow.”

Autotask Business Management Platform Fully Integrated With Servoyant

Customers Take Advantage of Consolidated Workflow via Live Lookups

 

EAST GREENBUSH, NY - September 22, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that it is now fully integrated with Servoyant software from Servoyant, LLC, a leading SaaS provider of IT Management software solutions which offer simplified monitoring, management, proactive automation and analytics to help users prevent problems and keep client systems running smoothly. The integration streamlines and automates asset gathering, service ticketing management, account administration, system troubleshooting and makes it easier for managed services providers (MSPs) to keep clients’ network systems running smoothly.

 

“We are excited to have created such a powerful integration with Servoyant’s intuitive IT monitoring and management services,” said Kevin Donovan, Autotask Senior Vice President of Global Sales and Services. “We’re committed to ensuring that Autotask supports integrations with the broadest array of industry-leading tools so that our users can select and implement the solutions that best meet their clients’ needs.”

In addition to simplifying and automating workflow, the Autotask Servoyant integration is bi-directional. Asset information retrieved via Servoyant’s automated discovery is fully synchronized with Autotask configuration Items, including user defined field mappings. Service tickets are automatically created in Autotask from alerts generated from Servoyant’s flexible resolution profiles, or can be created manually, directly from Servoyant. Ticket status information from Autotask flows directly into Servoyant to ensure consistent and reliable workflow between alerts and tickets, and ticket data is instantly available in Servoyant’s reporting suite – including incident response and resolution time – to ensure superior user-monitoring practices and real-time analysis.

“Integration with leading providers of complementary products like Autotask is key to our strategy at Servoyant,” said Enrique Krajmalnik, Co-Founder and CEO of Servoyant. “The implementation is simple to use yet feature-rich. It provides users of the two platforms a consolidated workflow that results in business process efficiencies and better customer service.”

“We continue to look for the best technologies to help our franchisees run their business and support their customer’s Managed Services,” said Chip Reaves, CEO of Computer Troubleshooters USA, Inc. “The integration of Autotask and Servoyant is a great example of how we’re able to offer best practices. We can now provide Computer Troubleshooters a streamlined way to resolve customer issues before they become problematic, while maintaining the proper documentation of incident to ticket to resolution so we can continue to prove our value to the customers.”

About Servoyant
Servoyant provides easy-to-deploy, intuitive, cost-effective cloud-based tools for efficient monitoring and management of heterogeneous technology infrastructures and devices. In 1998, the team behind Servoyant began providing remote monitoring and management services to enterprises. As the business grew and higher demand for MSP services increased, the scope of Servoyant grew into a full monitoring, management, automation, and reporting platform. After successfully introducing Servoyant to other service providers, the team decided to commercially launch Servoyant in 2010.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

IT Industry Veteran Len DiCostanzo Named To Lead Autotask Community

Appointment Announced as 15-City Autotask Community On-Tour Kicks Off in Cincinnati

 

EAST GREENBUSH, NY - September 13, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that Senior Vice President of Business Development, Len DiCostanzo will assume leadership of the Autotask Community – an active user community which includes tens of thousands of Autotask partners, vendors and IT industry leaders. DiCostanzo, a widely recognized IT business pioneer and mentor, is a CRN Magazine Channel Chief and named to both the MSP Mentor 250 and SMB Nation’s SMB 150. The announcement was timed to coincide with the start of the company’s Community On Tour events, a 15-city series of one-day IT business-building and training seminars which begins today in Cincinnati, OH, and continues through December 8, 2011 in Dallas, TX.

 

“Len is a genuine leader in the IT channel with a vast array of real-world experience, and we are delighted to have him play a lead role in our user community,” said Mark Cattini, Autotask President and CEO. “Len’s deep commitment to the success of Autotask users and to the channel is well known and he is a tremendous asset to our company and to the Autotask Community.”

DiCostanzo joined Autotask as Senior Vice President in 2008, and has more than 25 years experience as a business technology solution provider, trainer and mentor, and one of the first providers in the industry to develop and transition to a service-delivery business model based on recurring revenue. For more than a decade, DiCostanzo developed and delivered curricula, training materials and other content to transfer his extensive industry business knowledge to solution providers and vendors in the IT channel, and has delivered seminars and workshops to thousands of service providers around the globe.

“I’m really very happy about leading the Autotask Community, but community isn’t about just one person,” DiCostanzo said. “To me, it’s all about our users and their success. There are dozens of Autotask employees and executives directly engaged with our customers through the Community every day, not to mention the thousands of Autotask users who post questions and answers to each other, share best practices and generally help each other grow their businesses.”

“The Autotask Community is a large part of the overall IT ecosystem, and I’m looking forward to the opportunity to connect all of our partners – our customers and our vendors – to get better alignment between our customers’ business needs and the way all of our products work together,” DiCostanzo said.

More than 80% of Autotask users actively participate in the company’s Online Community – a forums-based module built inside of Autotask’s software and directly accessible from within the product itself. The Online Community features dozens of product- and business-oriented user forums, industry blogs, special interest groups, online help resources and allows Autotask users to weigh in on product features and functionality and to shape the company’s product roadmap.

“I am very excited to learn that Len DiCostanzo will be leading the Autotask Community effort,” said Vince Tinnirello, Autotask user and CEO of Anchor Network Solutions, Inc., of Colorado. [www.anchornetworksolutions.com] “Len is already very involved with customers and other members of the Community, so I believe it is a natural fit. If there’s anyone who knows how to establish personal relationships and listen to customer needs, it’s Len. I look forward to the initiatives he’ll bring forward and the involvement of other Autotask executives as well.”

Craig Tribuno, Vice President of Maine-based, Systems Engineering [www.syseng.com] added, “Len is clearly one of the foremost authorities on how to build a more profitable and more sustainable IT business in the channel. Both Len and Autotask fundamentally understand the opportunities that cloud-based services offer to service providers and I’m glad to have him bring that experience to the Autotask Community.”

Autotask’s Community On Tour event begins September 13, 2011 in Cincinnati, OH, and continue through December 8. The tour features events in 15 cities in the United States and Canada. Events are free to attend for value-added resellers (VARs), managed services providers (MSPs) and other IT solutions providers. For a complete agenda, cities, dates and registration information, please visit www.autotask.com/ontour.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Autotask to Launch First German-Language IT Business Management Platform

Signs Distribution Agreement with ACMEO Cloud Distribution GmbH to Meet Strong Demand

EAST GREENBUSH, NY - September 12, 2011 - In response to strong local market demand, Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that it will launch the first, fully-translated version of its software in German later this year. The company also announced that it has entered a distribution agreement with acmeo cloud-distribution GmbH & Co. KG, a leading distributor of software-as-a-service (SaaS), cloud-based solutions for IT service providers, to sell, service and support Autotask software in Germany, Austria and Switzerland.

 

“Germany is the fourth largest economy in the world and one of the strongest markets for technology products and services in Europe. We are delighted to be able to localize Autotask to better serve our existing customers here and to partner with acmeo to grow and support the IT channel in Germany,” said Mark Cattini, Autotask president and CEO.

Autotask, which has active users in 53 countries around the world, cited a Forrester Research, Inc., report projecting Germany as the largest market in Europe for IT consulting services at an estimated €16B in 2011, and the second largest for IT outsourcing services valued at an additional €12B.¹
Autotask software is specifically designed to automate and optimize business processes for IT service providers by integrating critical business systems in a single, cloud-based application and providing real-time reporting and service delivery intelligence. Users typically experience significant, measurable improvements in resource utilization, profitability and ROI within the first month after implementation.

“We are very happy that we have discovered Autotask. It is the perfect solution for optimising and expanding our business,” said Maximilian Pfister, General Manager of niteflite networxx, GmbH, in Feldafing, Germany. “It helped us a lot, keeping track of the time spent solving customers issues. In just one month we raised the amount of billable time by more than 20%. Autotask also brings more transparency for our clients because they can see in real-time what is happening with their service requests.”

acmeo cloud-distribution specializes in helping IT solutions providers create and deploy cloud-based managed services to support their end clients’ businesses, including remote monitoring and management of servers and desktops, online backup and disaster recovery, antivirus protection, email programs and other services. Unlike traditional services which are billed as delivered on an hourly basis, or by project type or size, managed services are typically billed at a flat monthly rate. This provides a predictable, recurring revenue stream for service providers, and a lower overall cost for end clients and their businesses.

“Autotask is a perfect complement to acmeo’s current product offerings because it provides a central business management platform for our customers and integrates easily with the cloud-based systems and tools they use to service their clients,” said Henning Meyer, managing director and CEO of acmeo. “Registrations for our first educational webinar in Germany with Autotask attracted more than 100 IT service providers, and there is a tremendous need for a German language version of Autotask available with local support.”

In Hanover for acmeo’s Autotask user meeting, Mark Banfield, Autotask Managing Director – International, said, “Working with acmeo to ramp up and support their operations has been very rewarding. Everyone in the acmeo organization is committed to ensuring our customers success, and the success of the IT channel in Germany, and we confident that our relationship will help them do just that.”

Those interested in learning more about acmeo and Autotask will find a list of upcoming webinars and seminars here: http://www.acmeo.eu/veranstaltungen.html

1. Forrester Research, Inc.; European Information and Communications Technology Market 2011-2012; June 8, 2011

About acmeo cloud-distribution GmbH & Co. KG
acmeo cloud distribution GmbH & Co. KG is a 2007 started cloud-distribution team who specialises in enabling IT resellers to sell cloud-solutions and optimize their VAR business. We are the biggest GFI MAX distributor in Germany and the only distributor for Autotask in Germany, Austria and Switzerland. We have profound knowledge in the introduction of service contracts and managed services offerings for IT resellers. We sell cloud based solutions for IT-Monitoring & -Management, Anti-Spam, Online-Backup, Anti-Virus, CRM, URL-Filtering and VoIP.

For more information visit http://www.acmeo.eu

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Autotask Corporation Establishes UK Operations

London-based Operations to Service Increased Demand in UK and Europe

EAST GREENBUSH, NY - September 8, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the opening of its first European office in London, England. The UK office will act as the central point for Autotask’s European operations and meet strongly increasing demand for its products and services from IT service providers, value added resellers (VARs) and managed services providers (MSPs) across Europe.

 

The UK office is led by Mark Banfield, Autotask Managing Director – International, and staffed with engineering, support, implementation and sales personnel. Banfield has more than 10 years in the software industry, having started his career with MapInfo Corporation and holding a variety of management roles at Innopath Software, SmartTrust and Autodesk. Banfield, who has built and developed successful European and international businesses previously, spent several months planning and developing Autotask’s international operation to ensure the correct resources are in place to support the many thousands of Autotask users in UK, Europe and around the globe.

“The response to Autotask having a full-service team on the ground in the UK has been extremely positive,” said Banfield. “Not only does it allow us to better support current customers, it allows us to respond to market enquiries, engage interested prospects and have them up and much running more quickly.”

“Establishing Mark and his team in London is proving tremendously valuable for our customers and is a tremendous asset to our business,” said Mark Cattini, Autotask President and CEO. “More than 25% of Autotask users are located outside of North America, and that number continues to increase rapidly. Ensuring we have the proper resources in place to support the IT channel community in Europe is a logical step in the evolution of our business.”

Autotask software automates and optimizes the business processes of information technology solution providers. It integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that affect their business and their profitability. Earlier this year, Autotask located its first datacenter outside of the US in London to better support its growing user base in the UK and Europe.

“We’ve been using Autotask since 2008,” said Lee Evans, Managing Director of Vital Network Solutions, a Harrogate, North Yorkshire-based IT consultancy and solutions provider. “Autotask locating offices in London signifies a deep commitment to the channel in UK and Europe, and it’s great to have local support who understands how business is done in the UK.”

Cattini and Banfield spoke from Synaxon UK’s [www.synaxon.co.uk] member conference this week in Crewe, Cheshire, England, where Cattini delivered the keynote address. In August, Autotask Corporation and Synaxon UK announced a strategic partnership to help IT service providers and resellers streamline and automate their businesses and drive higher levels of profitability.

“The whole ethos of Synaxon is about helping resellers to do business better, and the great value of Autotask is that it is designed to be open and adaptable to the way our members do business,” said Derek Jones, Managing Director of Synaxon UK. “We look forward to working with Mark and his team, and to helping resellers gain a higher level of efficiency, predictability and profitability from their businesses using Autotask.”

Autotask’s UK offices are located in London at The Brewery, 18 Petersham Rd, Richmond TW10 6UW, telephone +44 208 439 8450.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Major Autotask Release Extends the Power of its Open Platform

Delivers expanded accessibility, workflow automation and service intelligence

 

EAST GREENBUSH - August 30, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the latest features and functionality that will be available to users around the world later this week. The release includes significant enhancements to Autotask’s multi-browser platform, workflow automation engine, client portal usability, service-level agreements, reporting tools, quote and expenses API, and a new Daily Alerts feature to help optimize service delivery and improve customer retention.

 

Multi-Browser Support

The August release expands Autotask’s support of Internet Explorer, Firefox, Chrome and Safari browsers for its Home, CRM, Service Desk, Projects, Contracts, Timesheets and Directory modules, ensuring users can access Autotask from virtually any device connected to the Internet.
“As we announced at Autotask Community Live in May, multi-browser support is key to our strategy of creating a robust IT business management platform that is open to the way our customers want to do business,” said Mark Cattini, Autotask CEO. “Open on the front end to the computers, mobile devices and browsers they use to access Autotask. Open on the backend to give users greater choice in integrating the tools, services and partners they use to deliver products and services to their clients.”

Workflow Automation

The workflow engine, which is central to Autotask and allows users to automate and optimize critical business processes, has been extended to the service desk and sales opportunities modules and includes even more granular triggers based on time and/or note type entries, more refined service level agreement targets, a broader range of conditional operators, and offers more flexible action, update and notification options.

Expanded API

Autotask’s application programming interface (API), which currently supports integrations with dozens of leading remote monitoring and management (RMM), backup and disaster recovery (BDR), email protection, CRM and other business applications, has been extended to enable deeper workflow integrations with a broader variety of quoting software and accounting packages.
“Improved automation, easier integrations and greater flexibility are exactly the things our customers and prospects ask for, and exactly what they need to be successful in a competitive technology marketplace,” said Kevin Donovan, senior vice president of global sales and services at Autotask. “This new release significantly increases our users’ ability to shape their businesses in a way that makes sense for their market, for their customers and for their bottom line.”

New! Daily Alerts

Autotask Daily Alerts is an entirely new feature that provides automated oversight of a user’s business and offers a level of service delivery intelligence that was previously unavailable. The Daily Alerts function proactively mines users’ system data and checks the status of a wide variety of business conditions – from pending contract expirations, to device discovery, to inactive resources and client accounts and more. When a suboptimal condition is detected, Daily Alerts automatically notifies users of potential problems and provides links and other information to help quickly resolve open issues.

Client Portal & Taskfire®

Both the Client Access Portal, which facilitates clear and easy two-way communication between IT service providers and their clients, and the Taskfire co-managed service desk for clients with significant internal IT resources, have been upgraded with advanced filtering and expanded ticket search capabilities, an improved user interface and significant improvements in speed and performance.

“The scope of this release is significant, and reflects our capacity and commitment to invest in the success of our users,” said Patrick Burns, Autotask’s Director of Product Management. “It strikes a strong balance between new product innovations and improving our existing platform, and builds a stronger product experience for everyone.”

The new features will be instantly available to users in North America on Tuesday, August 30 and in the rest of the world on Thursday, September 1. No updates or downloads are required. Customers who would like more information about these and other new features may access the August 2011 Product Release Notes and register for complimentary new-features webinars by logging into www.autotask.net. Non-customers are encouraged to call +1 518 720 3500 Ext. 1 or visit www.autotask.com/contact_us/request_demo.htm to request an online demonstration at their convenience.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.