Monday, January 9, 2012

Streamline Your Billing with the Autotask - FreshBooks Integration

Autotask is pleased to announce its newest integration with FreshBooks - the SaaS-based online billing and invoicing software!

If you're looking to shorten the billing cycle and invoice your IT products and services online, join this webinar on Thursday, January 12 at 1 PM US ET to hear our featured panel give an introductory overview of Autotask and FreshBooks working together! There will also be time for an interactive Q&A period with the speakers.

Key features of this integration give users the ability to:
  • Seamlessly export Autotask invoices to FreshBooks
  • Automatically update Autotask account information in FreshBooks
  • Automatically create Autotask billing items in FreshBooks
  • Automatically update FreshBooks invoice numbers in Autotask
  • Invoice customers and accept payment online
  • Create payment notifications and reminders
  • Synchronize an unlimited number of Autotask-to-FreshBooks customers and transactions
“Businesses shouldn’t have to spend hours each month manually synchronizing data across multiple cloud applications,” says Steve Mendoza, co-founder of itDuzzit.

“The Autotask FreshBooks integration demonstrates how itDuzzit can automate the integration process and help companies save time, save money, and get the most out of their cloud applications."

Register now!

Boost Your Efficiency, Predictability and Profitability

Please Note: This webinar will be broadcast at 11 AM Sydney, AU time.

Sponsored by N-able Technologies:

You are invited to this introductory webinar to learn about improving your business's efficiency, predictability and profitability. Please join us to see how Autotask can help you grow in 2012!

Next Wednesday, January 11 at 11 AM AU EDT, Adam Ross, Regional Sales Manager for Autotask, and Nathan Franks, Director & Principal Consultant for Dynamic Business Technologies will take you through a month in the life of a new IT services client.

In this insightful hour, you'll see how IT business management & remote monitoring software can help you better manage all the stages of the client lifecycle, including:
  • Sales & Opportunity Management
    creating a lead, opportunity and quote, then winning and closing the opportunity
  • Contracts & Service Desk
    creating a contract and completing associated service tickets
  • Billing & Invoicing
    check timesheets, generate and send invoices, monitor client contract values
  • Client-Facing Reporting
    provide clients visibility into past tickets and alert issues, and SLA performance
  • Internal Reporting
    allow management to mine business intelligence such as profitability and staff utilisation
Register Now!

Tuesday, January 3, 2012

New Integration: Autotask & Cisco OnPlus Service

Are you looking to streamline the monitoring of your clients' networks and networked devices and the proactive management of issue alerts and service tickets?

Autotask and Cisco have a solution!

The Cisco OnPlus Service integrates with Autotask's Service Desk module to alert partners about ongoing issues happening on their clients' networks. OnPlus automatically opens service tickets based on occurring events, assigns them to a dedicated queue in Autotask, and notifies the pre-determined resource.

To learn how this can provide enhanced value in your managed services practice, join this webinar for an introductory overview of Autotask's IT business management software, the Cisco OnPlus Service, and a brief walk-through of the integration.

Featured speakers include: Len DiCostanzo, Autotask SVP of Community & Business Development; Efrat Noy, Cisco Product Manager; and Lisa Jenkins, Cisco Business Development Manager.

Mark your calendars and register now for Thursday, January 26 at 1 PM US ET!

Transform Your Business with a Hybrid IT Services Catalog

Sponsored by N-able Technologies:

Years ago, it was easy enough to deliver break/fix services: you received a call from a distressed client and quickly went to work diagnosing and mediating the issue. Then as your business matured, you probably added professional services to your offerings, but perhaps it wasn't enough to sustain client satisfaction and your business's profitability.

Within the last decade, the industry trend to managed services forced you to re-examine your operations and business model. And just when you mastered that challenge, the buzz around cloud services exploded and further complicated the service delivery landscape.

Are you now wondering what could be next?

You're invited to listen to an insightful presentation led by Len DiCostanzo, Autotask SVP of Community & Business Development on Tuesday, January 10 at 1 PM US ET. In this hour, Len will guide you through building a profitable IT services catalog to use to transform your business.
Learn how to organize the products and services you deliver now, and how to incorporate cloud services into your current offerings. Len will share:
  • Industry best practices and standards to transform your business
  • Methodologies to define services categories in your hybrid catalog
  • Where the 'cloud' fits in your catalog strategy
  • Why balancing product sales and services drives profitability and revenue
  • Determining your balance with a vertical focus using solution sets
  • How to align your catalog with the four critical stages to securing a client for life
  • How an à la carte menu makes it easy for clients to buy from you
  • How automating catalog sales reduces costs, increases profits
Register now!

Tuesday, December 27, 2011

Autotask Agreement Passes Ownership of VARStreet through Employee Buyout

Transition Ensures Seamless Continuity of Ongoing Development, Implementation and Support

EAST GREENBUSH, NY - December 22, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management solutions, today announced that it has signed an agreement to transfer ownership of its VARStreet quoting and e-commerce product line, including all ongoing development, sales, hosting, implementation, support and billing, through an employee buyout. The new company, VARStreet, Inc., backed by private investors will be led by VARStreet veterans Shankar Gopalan and Shiv Agarwal who built VARStreet’s existing client base and customer relationships, and Vikas Bhir and his team, who have helped create, develop and support the VARStreet service since its inception.
 
The sale was structured to ensure that current users see no change in their VARStreet service, catalogs, add-ons or customizations, and user data will not be moved or at risk during the transition. Ongoing support, implementation and development activities will proceed without interruption as the VARStreet team remains fully in place.

Autotask software manages critical business operations and processes for technology services centric organizations, and its Software-as-a-Service (SaaS) platform is designed to be open:
  • Open on the front end; to allow users to access it through any browser or mobile device
  • Open in the middle; to support optimization and automation of clients’ existing workflows
  • Open on the backend; to integrate the other tools and systems clients use to service their clients
  • Open to IT and other technology solution providers around the world
“The decision to divest from VARStreet was not an easy one, but I am confident it was the right one for VARStreet users, for the VARStreet team and for Autotask Corporation,” said Mark Cattini, Autotask President and Chief Executive Officer. “Autotask’s strategic goal is to remain open, especially to the tools our global clients use to service their customers, and the ongoing development and support of VARStreet is outside of our core focus. Therefore, we believe our users will be better served with VARStreet as an independent company, focused exclusively on the VARStreet product suite.”

VARStreet is a powerful, SaaS-based suite of integrated e-commerce automation tools that combines real-time distributor pricing with advanced quoting and an optional electronic storefront. The service is designed to provide a complete, stable and scalable way for technology solutions providers to simplify and streamline how they source, quote, procure, sell and deliver IT products and services.
Shiv Agarwal, Vice President of VARStreet said “we are committed to providing best service and support to our customers and will continue to invest and enhance the platform’s capability going forward to meet our customer requirements.”

About VARStreet Incorporated
VARStreet, Inc., is fueled by more than $20 million in capital investment, and the VARStreet platform is widely regarded as the most powerful and comprehensive suite of hosted e-commerce automation tools for VARs, MSPs and other IT solutions providers on the market. VARStreet is currently used by hundreds of the largest VARs in North America. The VARStreet advanced quoting and e-commerce platform includes a powerful cloud- based “Back Office” module, optional "e-Storefront", and can be integrated with numerous CRM, ERP, accounting and business systems. For more information please visit www.varstreet.com.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit www.autotask.com or call 518-720-3500 Ext. 1.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.