EAST GREENBUSH, NY - September 13, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced that Senior Vice President of Business Development, Len DiCostanzo will assume leadership of the Autotask Community – an active user community which includes tens of thousands of Autotask partners, vendors and IT industry leaders. DiCostanzo, a widely recognized IT business pioneer and mentor, is a CRN Magazine Channel Chief and named to both the MSP Mentor 250 and SMB Nation’s SMB 150. The announcement was timed to coincide with the start of the company’s Community On Tour events, a 15-city series of one-day IT business-building and training seminars which begins today in Cincinnati, OH, and continues through December 8, 2011 in Dallas, TX.
DiCostanzo joined Autotask as Senior Vice President in 2008, and has more than 25 years experience as a business technology solution provider, trainer and mentor, and one of the first providers in the industry to develop and transition to a service-delivery business model based on recurring revenue. For more than a decade, DiCostanzo developed and delivered curricula, training materials and other content to transfer his extensive industry business knowledge to solution providers and vendors in the IT channel, and has delivered seminars and workshops to thousands of service providers around the globe.
“I’m really very happy about leading the Autotask Community, but community isn’t about just one person,” DiCostanzo said. “To me, it’s all about our users and their success. There are dozens of Autotask employees and executives directly engaged with our customers through the Community every day, not to mention the thousands of Autotask users who post questions and answers to each other, share best practices and generally help each other grow their businesses.”
“The Autotask Community is a large part of the overall IT ecosystem, and I’m looking forward to the opportunity to connect all of our partners – our customers and our vendors – to get better alignment between our customers’ business needs and the way all of our products work together,” DiCostanzo said.
More than 80% of Autotask users actively participate in the company’s Online Community – a forums-based module built inside of Autotask’s software and directly accessible from within the product itself. The Online Community features dozens of product- and business-oriented user forums, industry blogs, special interest groups, online help resources and allows Autotask users to weigh in on product features and functionality and to shape the company’s product roadmap.
“I am very excited to learn that Len DiCostanzo will be leading the Autotask Community effort,” said Vince Tinnirello, Autotask user and CEO of Anchor Network Solutions, Inc., of Colorado. [www.anchornetworksolutions.com] “Len is already very involved with customers and other members of the Community, so I believe it is a natural fit. If there’s anyone who knows how to establish personal relationships and listen to customer needs, it’s Len. I look forward to the initiatives he’ll bring forward and the involvement of other Autotask executives as well.”
Craig Tribuno, Vice President of Maine-based, Systems Engineering [www.syseng.com] added, “Len is clearly one of the foremost authorities on how to build a more profitable and more sustainable IT business in the channel. Both Len and Autotask fundamentally understand the opportunities that cloud-based services offer to service providers and I’m glad to have him bring that experience to the Autotask Community.”
Autotask’s Community On Tour event begins September 13, 2011 in Cincinnati, OH, and continue through December 8. The tour features events in 15 cities in the United States and Canada. Events are free to attend for value-added resellers (VARs), managed services providers (MSPs) and other IT solutions providers. For a complete agenda, cities, dates and registration information, please visit www.autotask.com/ontour.
About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1
Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.
