The most successful technology providers employ a variety of solutions to meet and exceed their clients' needs - and to grow their revenues.
Among the available solutions, how do you create an IT business - one that's efficient, predictable and profitable - while protecting it from competitors and covering each piece of the client technology pie?
It's easier than you think!
Plugging a Managed Print offering into your IT business management software creates a unique and powerful platform you can use to become a total managed services provider for your clients!
Please join us Tuesday, September 27 at 2 PM US ET, when Gennifer Biggs, Editor at Business Solutions Magazine, moderates a panel including: Tim Brien of Oki Data Americas, Inc., Len DiCostanzo of Autotask, and James Laszko of Mythos Technology.
James will reveal how Oki Data's Total Managed Print™ was the turn-key solution he needed to expand his capabilities to include managing his clients' print fleets - all without having to add any internal infrastructure or staff!
Plus, since the managed print data flows directly into his Autotask system, James can access detailed reporting and analysis on the significant impact on his bottom line.
Don't miss this opportunity to listen in as this panel of experts explains the ins, outs, and real-world results of integrating managed print with a robust business management software platform.
Register now!
Wednesday, September 7, 2011
Live Demo: Autotask's New Integration with CentraStage RMM
To play successfully in the Managed Services arena, two things are essential: a world-class remote monitoring and management solution (RMM) and an open IT business management platform to automate and streamline everything.
Fresh from the presses, Autotask is proud to announce its newest integration with UK-based CentraStage!
Since 2006, CentraStage has offered MSPs full visibility and control of the devices they manage. And now, the information generated from CentraStage is instantly accessible in Autotask and available for detailed reporting and analysis via Autotask's robust reporting engine.
Please join us on Thursday, September 8 at 2 PM ET when CentraStage Co-Founder and CTO Ian van Reenen and Autotask Manager of Strategic Alliances Rhonda Hain unveil the details and benefits of the integration and walk you through a live demonstration of the products working hand-in-hand.
By the end of this webinar, you'll walk away knowing:
Fresh from the presses, Autotask is proud to announce its newest integration with UK-based CentraStage!
Since 2006, CentraStage has offered MSPs full visibility and control of the devices they manage. And now, the information generated from CentraStage is instantly accessible in Autotask and available for detailed reporting and analysis via Autotask's robust reporting engine.
Please join us on Thursday, September 8 at 2 PM ET when CentraStage Co-Founder and CTO Ian van Reenen and Autotask Manager of Strategic Alliances Rhonda Hain unveil the details and benefits of the integration and walk you through a live demonstration of the products working hand-in-hand.
By the end of this webinar, you'll walk away knowing:
- How to improve your services workflow
- How to centrally monitor and manage services for your full client roster
- How to reduce cost and increase profitability
Tuesday, August 30, 2011
Major Autotask Release Extends the Power of its Open Platform
Delivers expanded accessibility, workflow automation and service intelligence
Multi-Browser Support
The August release expands Autotask’s support of Internet Explorer, Firefox, Chrome and Safari browsers for its Home, CRM, Service Desk, Projects, Contracts, Timesheets and Directory modules, ensuring users can access Autotask from virtually any device connected to the Internet.
“As we announced at Autotask Community Live in May, multi-browser support is key to our strategy of creating a robust IT business management platform that is open to the way our customers want to do business,” said Mark Cattini, Autotask CEO. “Open on the front end to the computers, mobile devices and browsers they use to access Autotask. Open on the backend to give users greater choice in integrating the tools, services and partners they use to deliver products and services to their clients.”
Workflow Automation
The workflow engine, which is central to Autotask and allows users to automate and optimize critical business processes, has been extended to the service desk and sales opportunities modules and includes even more granular triggers based on time and/or note type entries, more refined service level agreement targets, a broader range of conditional operators, and offers more flexible action, update and notification options.
Expanded API
Autotask’s application programming interface (API), which currently supports integrations with dozens of leading remote monitoring and management (RMM), backup and disaster recovery (BDR), email protection, CRM and other business applications, has been extended to enable deeper workflow integrations with a broader variety of quoting software and accounting packages.
“Improved automation, easier integrations and greater flexibility are exactly the things our customers and prospects ask for, and exactly what they need to be successful in a competitive technology marketplace,” said Kevin Donovan, senior vice president of global sales and services at Autotask. “This new release significantly increases our users’ ability to shape their businesses in a way that makes sense for their market, for their customers and for their bottom line.”
New! Daily Alerts
Autotask Daily Alerts is an entirely new feature that provides automated oversight of a user’s business and offers a level of service delivery intelligence that was previously unavailable. The Daily Alerts function proactively mines users’ system data and checks the status of a wide variety of business conditions – from pending contract expirations, to device discovery, to inactive resources and client accounts and more. When a suboptimal condition is detected, Daily Alerts automatically notifies users of potential problems and provides links and other information to help quickly resolve open issues.
Client Portal & Taskfire®
Both the Client Access Portal, which facilitates clear and easy two-way communication between IT service providers and their clients, and the Taskfire co-managed service desk for clients with significant internal IT resources, have been upgraded with advanced filtering and expanded ticket search capabilities, an improved user interface and significant improvements in speed and performance.
“The scope of this release is significant, and reflects our capacity and commitment to invest in the success of our users,” said Patrick Burns, Autotask’s Director of Product Management. “It strikes a strong balance between new product innovations and improving our existing platform, and builds a stronger product experience for everyone.”
The new features will be instantly available to users in North America on Tuesday, August 30 and in the rest of the world on Thursday, September 1. No updates or downloads are required. Customers who would like more information about these and other new features may access the August 2011 Product Release Notes and register for complimentary new-features webinars by logging into www.autotask.net. Non-customers are encouraged to call +1 518 720 3500 Ext. 1 or visit www.autotask.com/contact_us/request_demo.htm to request an online demonstration at their convenience.
About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1
Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.
EAST GREENBUSH - August 30, 2011 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the latest features and functionality that will be available to users around the world later this week. The release includes significant enhancements to Autotask’s multi-browser platform, workflow automation engine, client portal usability, service-level agreements, reporting tools, quote and expenses API, and a new Daily Alerts feature to help optimize service delivery and improve customer retention.
The August release expands Autotask’s support of Internet Explorer, Firefox, Chrome and Safari browsers for its Home, CRM, Service Desk, Projects, Contracts, Timesheets and Directory modules, ensuring users can access Autotask from virtually any device connected to the Internet.
“As we announced at Autotask Community Live in May, multi-browser support is key to our strategy of creating a robust IT business management platform that is open to the way our customers want to do business,” said Mark Cattini, Autotask CEO. “Open on the front end to the computers, mobile devices and browsers they use to access Autotask. Open on the backend to give users greater choice in integrating the tools, services and partners they use to deliver products and services to their clients.”
Workflow Automation
The workflow engine, which is central to Autotask and allows users to automate and optimize critical business processes, has been extended to the service desk and sales opportunities modules and includes even more granular triggers based on time and/or note type entries, more refined service level agreement targets, a broader range of conditional operators, and offers more flexible action, update and notification options.
Expanded API
Autotask’s application programming interface (API), which currently supports integrations with dozens of leading remote monitoring and management (RMM), backup and disaster recovery (BDR), email protection, CRM and other business applications, has been extended to enable deeper workflow integrations with a broader variety of quoting software and accounting packages.
“Improved automation, easier integrations and greater flexibility are exactly the things our customers and prospects ask for, and exactly what they need to be successful in a competitive technology marketplace,” said Kevin Donovan, senior vice president of global sales and services at Autotask. “This new release significantly increases our users’ ability to shape their businesses in a way that makes sense for their market, for their customers and for their bottom line.”
New! Daily Alerts
Autotask Daily Alerts is an entirely new feature that provides automated oversight of a user’s business and offers a level of service delivery intelligence that was previously unavailable. The Daily Alerts function proactively mines users’ system data and checks the status of a wide variety of business conditions – from pending contract expirations, to device discovery, to inactive resources and client accounts and more. When a suboptimal condition is detected, Daily Alerts automatically notifies users of potential problems and provides links and other information to help quickly resolve open issues.
Client Portal & Taskfire®
Both the Client Access Portal, which facilitates clear and easy two-way communication between IT service providers and their clients, and the Taskfire co-managed service desk for clients with significant internal IT resources, have been upgraded with advanced filtering and expanded ticket search capabilities, an improved user interface and significant improvements in speed and performance.
“The scope of this release is significant, and reflects our capacity and commitment to invest in the success of our users,” said Patrick Burns, Autotask’s Director of Product Management. “It strikes a strong balance between new product innovations and improving our existing platform, and builds a stronger product experience for everyone.”
The new features will be instantly available to users in North America on Tuesday, August 30 and in the rest of the world on Thursday, September 1. No updates or downloads are required. Customers who would like more information about these and other new features may access the August 2011 Product Release Notes and register for complimentary new-features webinars by logging into www.autotask.net. Non-customers are encouraged to call +1 518 720 3500 Ext. 1 or visit www.autotask.com/contact_us/request_demo.htm to request an online demonstration at their convenience.
About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1
Autotask® and VARStreet® are registered trademarks of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.
Monday, August 29, 2011
CompTIA Cloud Foundations Workshop & Certification: Module 2 - Marketing
Take advantage of the substantial business opportunities in delivering cloud solutions to customers!
Dave Sobel of Evolve Technologies will lead this second module of the Cloud Foundations Workshop, and broaden your understanding of the implications of cloud computing on your marketing strategy.
Len DiCostanzo of Autotask Corporation will also be on hand to share how IT business management software can be the central platform for managing your evolution to the cloud and delivering a whole new range of services more profitably.
Learn how to align your marketing goals, tactics and investments to be consistent with a new cloud services sakes model, plus:
- Various marketing messages and approaches to cloud solutions
- How to target new buyers and market to your installed base
- Review marketing tactics and assess your business with a marketing readiness checklist
Attendees must be present for the duration of this webinar to receive educational credit for this module. After completing all modules of workshop, attendees will receive a certificate of completion.
Tuesday, August 16, 2011
The Killer Sales Offer for IT Services: A Proven Way to Win New Business
What makes an offer so good and compelling that your prospect can’t say no to a meeting? And what kind of offer can you deliver that will have your new prospects and customers chomping at the bit to sign up for new services?
Please join us for an important marketing webinar just for IT service providers on Thursday, August 18 at 1 PM ET. During the webinar, you'll learnhow marketing offers work in general, and how to best leverage Network Assessments to get in the door and win new business.
Rich Akullian of Autotask will be joined by Autotask MVP Win Pham of PerformanceIT, who will share a new and exciting network assessment tool he developed that is fast and inexpensive for you, but impressive and super persuasive to your prospects and customers. Join us live for this event and find out:
Register now!
Please join us for an important marketing webinar just for IT service providers on Thursday, August 18 at 1 PM ET. During the webinar, you'll learnhow marketing offers work in general, and how to best leverage Network Assessments to get in the door and win new business.
Rich Akullian of Autotask will be joined by Autotask MVP Win Pham of PerformanceIT, who will share a new and exciting network assessment tool he developed that is fast and inexpensive for you, but impressive and super persuasive to your prospects and customers. Join us live for this event and find out:
- Why your marketing offer is so important and how offers work
- Whether or not to charge for an assessment
- The New Network Assessment Tool – your secret new business weapon
- How to turn your network assessment report into a sales presentation
- Turning your Network Assessment from a lead gen tool into profitable service
Register now!
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