By: Bob Godgart, Founder, Chairman, and Chief Visionary Officer
In a previous article, I talked about the 10 benefits of using surveys in your service provider business. But if you still feel surveys are a “nice to have” rather than a “need to do” (despite knowing how surveys increase customer retention, improve product and service delivery and create competitive advantage), let me convince you otherwise.
Wednesday, December 15, 2010
Tuesday, December 14, 2010
Do You Survey Your Customers and Prospects for Anything?
By: Len DiCostanzo, SVP and Dean of Autotask Academy
On the road again - here in Orlando, Florida at the MSP University Boot Camp. There are over 125 IT solution providers in attendance who are in various stages of business, running the gamut of industry business models. From box pushers to pure service providers, from break fix to managed service providers and one-stop solution providers. Quite a few are just starting out, some have been in business over 20 years, and everything else in between. And they are all looking to build a managed services practice or validate where their practice or business stands, and discover the next steps they should take to grow their business.
On the road again - here in Orlando, Florida at the MSP University Boot Camp. There are over 125 IT solution providers in attendance who are in various stages of business, running the gamut of industry business models. From box pushers to pure service providers, from break fix to managed service providers and one-stop solution providers. Quite a few are just starting out, some have been in business over 20 years, and everything else in between. And they are all looking to build a managed services practice or validate where their practice or business stands, and discover the next steps they should take to grow their business.
Tuesday, November 30, 2010
Specialize to Compete - But Don’t Forget the Basics
By: Bob Godgart, Founder, Chairman, and Chief Visionary Officer
In the last few months I’ve spent a lot of time on the road, at events and visiting with countless VARs, MSPs and other technology solution providers. And, I can tell you first hand that this is an industry in motion! As technologies and markets evolve, solution providers are carving out their own unique market segments, areas of specialization and core competencies in order to compete and grow their businesses.
In the last few months I’ve spent a lot of time on the road, at events and visiting with countless VARs, MSPs and other technology solution providers. And, I can tell you first hand that this is an industry in motion! As technologies and markets evolve, solution providers are carving out their own unique market segments, areas of specialization and core competencies in order to compete and grow their businesses.
Monday, November 22, 2010
Four Critical Stages To Securing A Client For Life
By: Len DiCostanzo, SVP and Dean of Autotask Academy
Becoming a Managed Service Provider (MSP) has been a hot topic for several years now; so much so that I heard a comment at a recent conference that managed services is now a commodity offering. Everybody is doing it, and whoever is jumping in now is way too late. My opinion? Not so fast! Here’s why.
Becoming a Managed Service Provider (MSP) has been a hot topic for several years now; so much so that I heard a comment at a recent conference that managed services is now a commodity offering. Everybody is doing it, and whoever is jumping in now is way too late. My opinion? Not so fast! Here’s why.
Tuesday, November 2, 2010
Focusing on Profitability Using a PSA Tool
By: Bob Godgart, Chief Visionary Officer
Fortunately, today's new IT business management software tools promise a variety of ways to optimize the profitability in your managed services business. They furnish a range of features and functions for handling projects and service contracts that let MSPs more easily define and measure key metrics and get a much clearer picture of their profitability.
What are some of those features?
Fortunately, today's new IT business management software tools promise a variety of ways to optimize the profitability in your managed services business. They furnish a range of features and functions for handling projects and service contracts that let MSPs more easily define and measure key metrics and get a much clearer picture of their profitability.
What are some of those features?
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