Tuesday, June 28, 2011

Upsell Your Clients with Cloud Services - The Easy Way!

To increase revenue and profitability in your IT business, you can upsell clients on new offerings that make their technology faster, easier, and safer.

One option is to deploy a new cloud services solution, but without a connection to your other business you end up with another silo of contact and billing information to manage.

Enter Cloud Integration Services, a brand-new connector that synchronizes account data, performs contract updates and improve service coordination between Rackspsce Email & Apps Services and Autotask's IT business management software!

Please join us Tuesday, July 12 at 1 PM US ET, when a featured panel of speakers demonstrates how easy it is to create seamless pass-thru billing relationships and generate rich, detailed client-based reporting - all from one integrated solution.

Don't miss this first look as we unveil the benefits of the integration, including:
  • Reducing the complexity of multiple vendor portals, billing systems and fragmented data
  • Increasing recurring revenue and billing opportunities without adding manual tasks
  • Managing additional services from within your primary business management tool
Register now!

Monday, June 27, 2011

The New SaaS: Staffing as a Service

It would be a real nightmare for an IT business owner to have to turn away new business - all because of a lack of enough experienced staff to appropriately handle the increased workload.

To remain competitive in the marketplace, you need to be ready to close new business opportunities at any time. But managing your own business means you're tasked with an ever-growing list of to-dos, and often human resource planning and hiring gets pushed toward the bottom.

Please join us Thursday, July 7 at 1 PM US ET, when Mark Bier and Todd Billiar of VAR Staffing and Len DiCostanzo of Autotask show you how pairing "Staffing as a Service" with Software as a Service can help ensure you are fully utilizing your on-staff resources, and quickly and easily hire additonal employees when you needed.

With IT business management software, you get in-depth visibility into which employees are working to their full potential and which might need additional training and coaching to get up to speed. If your IT business is flirting with maximum utilization, you may want to engage a "Staffing as a Service" provider to expand your team.

In this webinar, you'll hear industry leaders share key insights including:
The importance of understanding staff utilization and skill-sets to review and quote new and current projects
  • How staffing levels contribute to your ability to remain nimble in a competitive environment
  • How to save time by reviewing only high-caliber, pre-screened candidates who can make an immediate impact on your business
  • How to easily and accurately capture, track and bill time and expenses
Register now!

Wednesday, June 22, 2011

Less Work. More Value. Pairing Disaster Recovery with IT Business Management Software

As a technology solutions provider, your clients expect you to stay prepared for the unexpected. By including backup and disaster recovery (BDR) solutions in your services catalog, your clients can rest assured knowing you provide true business continuity by eliminating the risk of downtime or lost data for their employees and customers.

On Thursday, June 30 at 1 PM US ETAdrian Goins of Arces will show how his team generates new business and recurring revenue by leveraging a unique integration to manage his clients' devices.

Arces' solution pairs Datto's backup and disaster recovery solutions and Autotask's cloud-based IT business management platform to seamlessly manage service delivery, workflow and billing.

Steve Noel of Autotask and Shannon Kohn from Datto will be on hand to answer questions and discuss the key benefits of the integration, including:  
  • New recurring services you can create to attract new business
  • How to improve service delivery to existing clients
  • How the integration between Datto and Autotask streamlines the management and delivery of BDR servces for all of your clients

Tuesday, June 21, 2011

How to Succeed with Managed Services: Part 3 - Pricing Managed Services on Value

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 3 - Pricing Managed Services on Value

This training session on Thursday, June 14 at 1 PM ET will cover the benefits of Value Pricing your Managed Services to maximizing service profits and continually promote the consultative Trusted Advisor role.

By the end of this webinar, you'll know:
  • How Value Pricing can deepen the relationships with your clients, allowing you to deliver additional solutions to their environments
  • How to maximize your margins far beyond what is possible with any other pricing model


Be sure to mark your calendar for the other sessions now, and watch the blog to register for each upcoming event.

· Part 4: Managed Services Agreements
  Thu., August 11 at 1 PM ET / 10 AM PT

· Part 5: Marketing Managed Services
  Thu., September 22 at 1 PM ET / 10 AM PT

· Part 6: Selling Managed Services
  Thu., October 27 at 1 PM ET / 10 AM PT

· Part 7: Onboarding Managed Services Clients
  Thu., November 10 at 1 PM ET / 10 AM PT

· Part 8: Delivering Managed Services
  Thu., December 15 at 1 PM ET / 10 AM PT

Monday, June 20, 2011

Creating Profits for MSPs: The A to Zs of the Autotask-to-Zenith Integration

A comprehensive and seamless fusion between your IT business management system and a full-featured Remote Monitoring and Management (RMM) platform is a necessity to properly - and profitably - deliver managed services. Such a critical integration can give you much deeper insight into your client networks and how it automates critical business processes.

Please join us on Tuesday, June 28 at 1 PM US ET when Dan Wilson, President of Waypoint Solutions Group, demonstrates how he builds his business and reduces costs by taking advantage of the powerful Autotask - Zenith integration. This is a unique opportunity to see both products working together in action!

Autotask’s Steve Noel and Zenith Infotech’s Maurice Saluan will be on hand to introduce Autotask's IT business management software and Zenith's SAAZ RMM tools.

During this webinar, you’ll learn how the "A-Z" integration supports:
  • Asset Discovery: data imports from Zenith SAAZ directly into Autotask configuration records.
  • Contract and Invoice Management: Zenith SAAZ automatically updates changes in the number of monitored devices in Autotask to ensure more accurate agreements and billing.
  • Remote Access: direct links to Zenith SAAZ from Autotask lets users remotely log into devices efficiently and conveniently.
  • Help Desk Support: seamless ticket and data integration supports the Zenith Infotech Virtual Service Desk.
  • True Ticket & Alert Synchronization:
    • Automatic creation of tickets from alerts initiated in Zenith SAAZ
    • Tickets initiated in Autotask, and assigned to Zenith, appear instantly in Zenith SAAZ
    • Updates to tickets in either system are automatically updated in the other
    • Round-trip ticket closure
Register now!

Thursday, June 16, 2011

Attack and Conquer the In-House IT Opportunity!

We're telling you up front: this webinar will talk strategies and tactics, not products!

If you're looking to grow your IT business, you may want to turn your attention to one of the largest opportunities in the marketplace: In-House IT.

Please join us on Tuesday, June 21 at 1 PM US ET, when Len DiCostanzo of Autotask shares his personal testimony of leveraging the in-house IT opportunity with SMB clients to grow his own Managed Services practice. Then, Kevin Brown of Kutenda will break down why in-house IT is a lucrative opportunity and how to get your foot in the door with SMB prospects.

Do not miss this chance to hear two industry leaders share their insights about:
  • What IT topics SMBs constantly think about
  • How to approach SMBs about solving their problems with your IT solutions
  • How to make the case for SMBs to outsource IT functions
  • The MSP sales process and why it is important to nurture prospects over time
  • Actionable tactics you can use to put these insights to work - proven by an IT veteran!
Register now!

Transform Your Business with a Hybrid IT Services Catalog

It was pretty easy to deliver break/fix services. You received a call from a distressed client and went to work. As your business matured, you added professional services into the mix, but that was not enough.
As managed services arrived on the scene, you had to figure out where those fit in too. And just when you had that down, along comes cloud services to further complicate the service delivery landscape. What’s next?

On Wednesday, June 22 at 1 PM US ET, Len DiCostanzo, Autotask Corporation Senior Vice President of Business Development will guide you through how to build a profitable IT services catalog and transform your business going forward. After, you'll understand how to organize product and services you deliver now, and how to add cloud services into the mix.

Learn key insights into:


  • Industry best practices and standards you can use as you transform your business
  • Methodologies to define services in your hybrid catalog
  • Where the cloud fits into your catalog strategy
  • Why balancing product sales and services drives profitability and revenue
  • Determining your balance with a vertical focus using solution sets
  • How to align your catalog with the four critical stages to securing a client for life
  • How an a la carte menu makes it easy for clients to buy from you
  • How automating catalog sales reduces costs, increases profit

Monday, June 13, 2011

Maximise Your Managed Services Practice with GFI MAX and Autotask

Please join Autotask and GFI MAX for this exclusive webinar introducing how our rock-solid integration will maximise your Managed Services Practice. You can run your business better and more profitably with the unique combination of Autotask’s IT business management software and GFI MAX’s IT security and productivity solutions.

In this not-to-be-missed hour on Thursday, June 23, 2011 at 11 AM GMT / 4 PM US ET, you’ll hear from Tony Poole, Group Managing Director of the Pure Synergy Group, one of the UK’s leading Managed Services Providers. Tony will speak on how an integrated software toolset can ease your transition, improve efficiency, and build profitable services for you customers.

Len DiCostanzo and Alistair Forbes will be on hand to introduce you to Autotask and GFI MAX and demonstrate how you can leverage the integration to:
  • Win new business
  • Develop new services
  • Generate additional recurring revenue
  • Improve service delivery
  • Automate and optimize key business processes
  • Make your life more manageable
Register now!

How to Succeed with Managed Services: Part 2 - Pricing Managed Services by Device

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 2 - Pricing Managed Services by Device
This training session on Thursday, June 16 at 1 PM ET will cover the most popular pricing strategies used by MSPs for their Managed Services deliverables, along with the pros and cons of each pricing model.

By the end of this webinar, you'll know:
  • The differences between Per Device, Per User, and Per Service Pricing models
  • How each pricing model affects profitability, client perception and commoditization
  • How to determine your total cost of service delivery in order to appropriately set your margins for Per Device Pricing
Be sure to mark your calendar for the other sessions now, and watch your inbox for invitations to register for each upcoming event.
  • Part 3: Pricing Managed Services on Value
    Thu., July 14 at 1 PM ET / 10 AM PT
  • Part 4: Managed Services Agreements
    Thu., August 11 at 1 PM ET / 10 AM PT
  • Part 5: Marketing Managed Services
    Thu., September 22 at 1 PM ET / 10 AM PT
  • Part 6: Selling Managed Services
    Thu., October 27 at 1 PM ET / 10 AM PT
  • Part 7: Onboarding Managed Services Clients
    Thu., November 10 at 1 PM ET / 10 AM PT
  • Part 8: Delivering Managed Services
    Thu., December 15 at 1 PM ET / 10 AM PT
Remember to follow @AutotaskAcademy on Twitter for the latest information on webinars and other IT business-building resources.

Autotask Product Roadmap

One of the most popular keynotes at last month's sold-out Autotask Community Live gave attendees an up-close look at Autotask's Product Roadmap - and how new developments will make streamlining and optimizing your IT solutions business even easier.

Please join us on Wednesday, June 15 at 1 PM US ET, when Joe Rourke, Director of Product Management, delivers a live, encore presentation of the significant new features and functionality in Autotask, including:
  • LiveMobile for iPhone and Android
  • Autotasks Powerful New Reporting Engine
  • Enhanced Workflow Automation
  • Sneak-peek at what to expect from Autotask for the remainder of the year
If you use Autotask but missed the conference in Miami, this is a great chance to check out the new features and tools being delivered this year.
 
(If you still haven't upgraded your business to Autotask, here's your chance to see what you're missing!)

Register now!

New Tools Open Doors to More Recurring Revenue and Higher Profitability

Odds are, if you're not already selling recurring services to build your business, you're working on ways to add them to your catalog. And even if yo'ure already offering a slate of services, you're probably looking for new and better solutions to offer your clients. Either way, this educational webinar is for you!

Please register now to join Level Platform's Jeff Dryall and Autotask's Steve Noel on Tuesday, June 14 at 1 PM ET for a valuable one-hour session on how you can use Managed Workplace 2011 and Autotask together to create and deliver high-margin recurring services while you reduce your service costs and increase client satisfaction.

You'll learn how you can:
  • Better evaluate managed services opportunities
  • Leverage managed services to increase your value to existing clients - and attract new ones
  • Centrally monitor and manage services for all of your SMB clients
  • Use new features including enhanced scripting and automated task management to streamline workflow
  • Manage, implement, track and bill everything - seamlessly - from a single, cloud-based platform
Register now!

Monday, June 6, 2011

Keys to a Faster, Easier, More Accurate Sales Pipeline

Do you feel frustrated when you analyze your sales pipeline? Do you struggle with your salespeople on creating quotes as part of the sales process? Can you accurately forecast your revenues to make intelligent business decisions?
Remove these roadblocks with the newly announced integration between QuoteWerks' sales quoting and proposal solution and Autotask's IT business management software!

Join us on Wednesday, June 8, at 1 PM ET when Autotask Corporation Senior Vice President Jay McBain and QuoteWerks Vice President Brian Laufer present key benefits of the Autotask-QuoteWerks integration. You'll learn:
  • How to save time, save money and limit errors when creating quotes by easily comparing costs with vendors in real time
  • The importance of creating professional quotes and proposals
  • How creating opportunities in your CRM by generating quotes can automatically populate your pipeline, freeing up your sales reps
  • Powerful workflow and approval stages to easily manage your sales activities

Thursday, June 2, 2011

How to Monitor, Manage and Measure Your IT Service Delivery

You’re in the business of IT services, but do you have the tools in place to monitor, measure and manage the delivery of those services?

Whether you have formal SLAs with your clients, or just want to ensure client satisfaction and prompt service, you can’t leave things to chance. The good news is there are sound strategies and affordable tools that can give you complete control and the confidence to guarantee response times to all your clients.

On Thursday, June 2 at 1 PM ET, Autotask Corporation Technical Product Manager, Steve Noel, will introduce you to Service Level Management programs and strategies you can use to:  
  • Define managed services and bundles
  • Set key performance indicators
  • Measure internal service levels and performance goals
    • Priority of incident
    • Issue type and sub-issue type
    • Device or any other user-defined parameters
  • Manage, analyze and report performance metrics
  • Show your clients you are doing what you promised you would do
  • How Autotask can help automate the process