Friday, October 29, 2010

Benefits of Pricing Your Services Right

By: Len DiCostanzo, SVP and Dean of Autotask Academy

I am just back from a few weeks on the road presenting at several partner events. I was energized not only from meeting lots of our customers in person, but seeing the energy in the community. Everyone in attendance had one thing in mind, and that is, how do I improve my business. Whether it was by getting into the latest technology to support their client’s business needs, understanding what the cloud is all about, or finding the right solution to help their own IT business run better, the search was on.

Monday, October 4, 2010

How to Manage Expectations With Your Managed Services Contracts

By: Bob Godgart, Founder, Chairman, and Chief Visionary Officer

The time-tested formula for MSPs when creating service contracts is to set fixed monthly fees to ensure regular recurring revenue.

But that may not be the most profitable strategy, especially if you are not incorporating key business terms and conditions to clearly define the work scope, and then managing to those deliverables. And that approach can be a real crap shoot, unless you have a solid business management platform in place to help you analyze your performance against each and every contract so you can make adjustments as you go.