Part 8 - Delivering Managed Services
On Thursday, December 15 at 1 PM ET, Autotask's Len DiCostanzo and MSPU's Erick Simpson will focus on methods to provide the best service delivery experience for your clients, end-users, and your technical staff. Effective, efficient service delivery processes and procedures will increase client satisfaction and build continued loyalty among your clients.
In this webinar, you'll learn:
- An overview of incident management
- Communications and customer service tips to identify needs while keeping clients at ease and cooperative
- How to set the proper expectations and what not to say
- What to do when things go wrong, and when to escalate to the Service Manager
To view the recorded sessions from the rest of the series, click here!