Monday, October 31, 2011

CompTIA Cloud Foundations Workshop & Certification: Module 4 - Services Delivery

At Autotask Community Live, CompTIA debuted its Cloud Foundations Workshop and Certification Program. It was so well received that we've teamed up with CompTIA to bring you the modules in a convenient webinar format.

Take advantage of the substantial business opportunities in delivering cloud solutions to customers!

On Tuesday, November 8 at 1:00 PM US ET, Dan Shapero will lead this fourth module of the Cloud Foundations Workshop, and help you understand how to align your service offerings, needs and price points when operating in a cloud environment.

Steve Noel of Autotask Corporation will also be on hand to share how IT business management software can be the central platform for managing your evolution to the cloud and delivering a whole new range of services more profitably.

Learn to develop insights into staffing, pricing and organizational considerations including:
  • Service team structure
  • The services lifecycle
  • On-going services opportunities
  • Developing operating services/implementation processes
  • Nurturing long-term client relationships
Attendees must be present for the duration of this webinar to receive educational credit for this module. After completing all modules of workshop, attendees will receive a certificate of completion. Watch your inbox for opportunities to attend future modules.

Register now!

Wednesday, October 26, 2011

How to Succeed with Managed Services: Part 7 - Onboarding Managed Services Clients

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

Part 7 - Onboarding Managed Services Clients

This training session on Thursday, November 10 at 1 PM ET will focus on developing and implementing an effective, efficient onboarding process for new Managed Services clients.

By the end of this webinar, you'll know:
  • The importance of a proper onboarding process to meet client and end-user expectations and facilitate future service
  • How to avoid eroding client and end-user confidence and satisfaction and minimize service delivery difficulty by identifying onboarding process design flaws
Register now!

AT2Sage: The New Autotask to Sage Accounts Integration

Smart IT Support, based in Gateshead, was challenged by the manual work of managing hundreds of invoices each month - and keeping its Sage invoicing system and Autotask ticketing system in sync.

To solve the problem, the company developed a software program to integrate the two tools. With early successes saving time and money, Smart IT Support is making its AT2Sage integration available to other Autotask users to download charges from Autotask and create them in Sage Accounts automatically.

On Thursday, 3 November, please join Tony Wilson of Smart IT Support and Steve Noel of Autotask Corporation as they walk through the integration and show off the benefits of Autotask and Sage working together.

See these advantages in action:
  • Easy to Setup: A seamless integration with no complicated setups - simply enter your Sage and Autotask credentials and go.
  • Easy to Use: Because the integration works via the Autotask API, there is no need to mess around with XML files and matching fields. Just click, choose your date range, and send to Sage.
  • Professional Looking Invoices: Customise what appears on the invoice so they look the way you want them to.
  • Enter Information Once: You only need to create new contacts, update customer details, and create products and services in Autotask. AT2Sage ensures all new and updated information is transferred to Sage Accounts automatically.
Register now!

Friday, October 7, 2011

Efficiently Manage Online Backup & Recovery Services

Are you frustrated with using multiple tools to track and bill the backup and disaster recovery services (BDR) you provide?

Are you wasting time manually creating tickets and escalating backup-related issues after receiving notification emails?

If so, this is a webinar you won't want to miss!

To efficiently run their businesses, MSPs and VARs rely heavily on a central IT business management platform - one that easily integrates with tools like BDR services. Now, Autotask and Intronis have teamed up with a deep integration linking the IT business management software and cloud provider of backup and disaster services.

Please join us Thursday, October 20 at 11 AM US ET, when Matt Kowalski and Ted Roller of Intronis and Len DiCostanzo of Autotask will walk you through the core functionality and benefits of the integration, including:
  • Quick and easy setup
  • Effortlessly monitor BDR solutions via Autotask Service Desk tickets automatically generated by Intronis notifications
  • Automatically adjust billing in Autotask per flexible contracts, service bundles, etc.
  • Generate reports and client invoices
This is a great opportunity to learn how to optimize key backup processes so you can manage and deliver a broader range of services - increasing your value to your end customers!

Register now!

Tuesday, October 4, 2011

Gain Confidence & Profitability While Delivering Data Protection Services

Data Protection is the fastest growing service among MSPs because they realize the strategic importance of being the chosen provider to protect their clients' data.

To deliver Data Protection and other services to their clients reliably, efficiently and profitably - and access actionable data for fact-based decision making - the smartest MSPs use IT business management software as the central command center.

In this one-hour webinar on Tuseday, October 18 at 2 PM US ET, please join Nick Blozan, Vembu VP of Business Development, and Steve Noel, Autotask Technical Product Manager, as they share insights into using the combined set of technologies to accelerate your growth and generate high margins in your managed services business.

In this session you'll learn:
  • How to aggregate monitoring alerts and service tickets - critical when responding to data recovery situations
  • Escalate tickets with proper notifications using workflow automation
  • Create flexible service offerings to support complete protection for customer environments, including:
    • bare metal restore
    • disaster recovery to cloud
    • virtualized environments
Register now!