Wednesday, April 25, 2012

Autotask Establishes New Regional Headquarters in Australia

Sydney-Based Operations to Service Increased Regional Demand,

EAST GREENBUSH, NY & SYDNEY, AUSTRALIA - April 11, 2012
Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the opening of its new Australia and New Zealand regional office based in Sydney.  The new office will meet strongly increasing demand for Autotask products and services from IT systems integrators (SIs), value added resellers (VARs), managed services providers (MSPs) and other technology solutions providers in Australia and New Zealand.

“Several months ago we announced our commitment to better serving and supporting our clients and prospects in Australia and New Zealand, and I am very pleased to announce the opening and staffing of our new office in Sydney,” said Mark Cattini, Autotask President and CEO.  “From Perth to Wellington and all points between, we have enjoyed a partnership with thousands of loyal users over the years, and we know how important it is to build out our team on the ground to ensure their continued success.”
Autotask is a software-as-a-service (SaaS) offering that integrates a broad range of critical business systems including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability. The software is designed and optimised for a broad range of technology solutions providers

Because it is a cloud-based application, Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class application programming interface (API) that enables integrations with other tools technology solutions providers commonly rely on to run their businesses, including remote monitoring and management, backup and disaster recovery, product quoting, email hosting, billing applications and more.

According the Adam Ross, Autotask’s Regional Sales Director for Australia, sales of the company’s software have increased dramatically since he began heading up regional efforts in November last year.
“We believe we are the only company of our type with a physical presence in the region, and establishing this regional office allows us to work much more closely with our partners and get a much better understanding of the business conditions affecting their operations, their service delivery and their customers’ demands,” said Ross.  “Working directly with our partners makes it easier for us to identify solutions to help them overcome the day-to-day management challenges they face, so they can focus on better serving their clients and growing their businesses.”

Autotask software is currently used by thousands of IT service providers, value-added resellers (VARs) and managed services providers (MSPs) in 54 countries, and the company recently launch new editions in multiple languages, including German, Spanish, French, Italian, Chinese and Japanese.
Parties interested in learning more about Autotask or in scheduling an online demonstration of Autotask software are encouraged to email the company at sales@autotask.comor to call +61 (02) 8103 4001.
Autotask’s Sydney offices are located at 89-97Jones Street, Ultimo, NSW 2007.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Transform Your Business With A Hybrid IT Services Catalog


Years ago, it was easy enough to deliver break/fix services: you received a call from a distressed client and quickly went to work diagnosing and mediating the issue. Then as your business matured, you probably added professional services to your offerings, but perhaps it wasn't enough to sustain client satisfaction and your business's profitability.

Within the last decade, the industry trend to managed services forced you to re-examine your operations and business model. And just when you mastered that challenge, the buzz around cloud services exploded and further complicated the service delivery landscape.

Are you now wondering what could be next?

You're invited to listen to an insightful hour led by Len DiCostanzo, Autotask SVP of Community & Business Development and Julian Lee, Technoplanet CEO. In this hour, Len & Julian will guide you through building a profitable IT services catalog to use to transform your business.

Learn how to organize the products and services you deliver now, and how to incorporate cloud services into your current offerings. Len and Julian will share:
  • Industry best practices and standards to transform your business
  • Methodologies to define services categories in your hybrid catalog
  • Where the 'cloud' fits in your catalog strategy
  • Why balancing product sales and services drives profitability and revenue
  • Determining your balance with a vertical focus using solution sets
  • How to align your catalog with the four critical stages to securing a client for life
  • How an à la carte menu makes it easy for clients to buy from you
  • How automating catalog sales reduces costs, increases profits
REGISTER NOW! 

Measuring Digital Marketing Performance


Establishing goals and measuring results is a critical element for you to maximize your MSP marketing efforts. Join digital marketing experts, ClikCloud's Dan Shapero & Autotask’s Rich Akullian to learn their secrets on how best-in-class managed service providers get more from their digital marketing programs.

In addition, Rich Akullian will take you through Autotask’s CRM module to show you how to efficiently manage and sell to new leads as you grow interest in your company’s offerings.

In This Must Attend Event You Will Learn:
  • What tools to use for your website, email marketing, pay per click and social media campaigns
  • What key metrics every managed service provider should know
  • How to use analytics to improve performance  
  • Tips for finding top keywords attract new customers for SEO and Pay Per Click campaigns

This event is the second in a series of digital marketing educational webinars designed to help you grow your business. REGISTER NOW

Bonus: Attend this event and you will be eligible for a Free Website Evaluation from ClikCloud

Ahora Disponible en Español


Esta cordialmente invitado a un Webinario exclusivo donde mostraremos como Autotask le ayudará a transformar su empresa para que sea más eficiente y rentable, gracias al software empresarial de Autotask. También tendrá la oportunidad de conocer la versión nueva de Autotask en Español.

Durante este Webinario, usted escuchará a Manuel Echegaray, Director de Ventas de Latinoamérica, donde compartirá como Autotask es una herramienta que puede cambiar su empresa con un resultado positivo en sus clientes, eficiencia, y rentabilidad.

Durante el Webinario se mostrará cómo pueden aprovechar Autotask para:
  • Ganar nuevos negocios/clientes
  • Desarrollar nuevos servicios
  • Generar nuevas ganancias recurrentes
  • Mejorar entrega de servicios
  • Automatizar y optimizar procesos importantes
Al finalizar la demostración tendremos ofertas atractivas para los participantes del Webinario. Esperamos contar con su asistencia, !No Falte!

Pricing For Profits: A Guide for MSPs and IT Service Providers


Nothing's trickier than coming up with the right pricing for IT services. Price yourself too high, and your prospects and customers will balk...price your services too low, and you'll leave money on the table - or worse, lose money.

If you're looking for actionable advice to increase profits on the services you already sell, then don't miss your chance to register for this live webinar.

During this information-packed session, Autotask SVP Community & Business Development, Len DiCostanzo will share his best tips based on his own success as a profitable MSP, and his work with hundreds of service providers around the world.

Len will be joined by Meagan Kelly, Partner Development Specialist at N-able, who will share how N-able can add to your revenue and profitability.

Register now to boost your confidence in crafting, selling and delivering profitable services. Walk away from this webinar knowing:
  • How to determine costs and profits for:
    • Managed services
    • Cloud services
    • Professional services
    • Break/Fix services
  • Time and material services
  • Five key factors to consider when pricing your services
  • How to build inclusive Service Level Agreements (SLAs) for profit
  • How to use automation to scale service delivery and profitability