Boost Your Efficiency, Predictability And Profitability

You are invited to this introductory webinar to learn about improving your business's efficiency, predictability and profitability. Please join us to see how Autotask & N-able can help you grow in 2012!
Adam Ross, Regional Sales Manager for Autotask, and Nathan Franks, Director & Principal Consultant for Dynamic Business Technologies will take you through a month in the life of a new IT services client.

In this insightful hour, you'll see how IT business management & remote monitoring software can help you better manage all the stages of the client lifecycle, including:

• Sales & Opportunity Management
  creating a lead, opportunity and quote, then winning and closing the opportunity
   
• Contracts & Service Desk
  creating a contract and completing associated service tickets
   
• Billing & Invoicing
  check timesheets, generate and send invoices, monitor client contract values
   
• Client-Facing Reporting
  provide clients visibility into past tickets and alert issues, and SLA performance
   
• Internal Reporting
  allow management to mine business intelligence such as profitability and staff utilisation

Boost Your Efficiency, Predictability and Profitability

Please Note: This webinar will be broadcast at 11 AM Sydney, AU time.

Sponsored by N-able Technologies:

You are invited to this introductory webinar to learn about improving your business's efficiency, predictability and profitability. Please join us to see how Autotask can help you grow in 2012!

Next Wednesday, January 11 at 11 AM AU EDT, Adam Ross, Regional Sales Manager for Autotask, and Nathan Franks, Director & Principal Consultant for Dynamic Business Technologies will take you through a month in the life of a new IT services client.

In this insightful hour, you'll see how IT business management & remote monitoring software can help you better manage all the stages of the client lifecycle, including:

• Sales & Opportunity Management
  creating a lead, opportunity and quote, then winning and closing the opportunity
  
• Contracts & Service Desk
  creating a contract and completing associated service tickets
  
• Billing & Invoicing
  check timesheets, generate and send invoices, monitor client contract values
  
• Client-Facing Reporting
  provide clients visibility into past tickets and alert issues, and SLA performance
  
• Internal Reporting
  allow management to mine business intelligence such as profitability and staff utilisation

Register Now!

How to Manage Expectations With Your Managed Services Contracts

By: Bob Godgart, Founder, Chairman, and Chief Visionary Officer

The time-tested formula for MSPs when creating service contracts is to set fixed monthly fees to ensure regular recurring revenue.

But that may not be the most profitable strategy, especially if you are not incorporating key business terms and conditions to clearly define the work scope, and then managing to those deliverables. And that approach can be a real crap shoot, unless you have a solid business management platform in place to help you analyze your performance against each and every contract so you can make adjustments as you go.