Friday, May 20, 2011

How to Succeed with Managed Services: Part 1 - Getting Started

Autotask Academy and MSP University have teamed up to create an 8-part webinar series to help you build and improve your Managed Services practice and your success!

Each month, Autotask's Len DiCostanzo and Steve Noel and MSPU's Erick Simpson will cover a topic central to developing your Managed Services practice and adding recurring revenue to your bottom line.

This important kick-off session on Thursday, May 26 at 1 PM ET will introduce:

  • The benefits end-user clients receive from Managed Services
  • The minimum requirements necessary to deliver Managed Services effectively
  • How to leverage Managed Services to become the Trusted Advisor
  • How to easily sell solutions to clients and dramatically increase sales
By the end of this webinar, you'll know:
  • The 3 key deliverables necessary for a successful Managed Services practice
  • The primary reasons Solution Providers are becoming Managed Services Providers
  • Initial steps you can take now to prepare your business for the transition
Register today!

Monday, May 16, 2011

Preparing for the Future: Convergence of the IT and Pro AV Markets

As an MSP, VAR or IT service provider, you already know all about cloud computing, broadband connectivity, and networks. But to the Pro AV industry, these same concepts started a revolution, along with a significant opportunity to broaden your catalog offerings and your client base.

Displays have evolved from the AV world to the network and the cloud, creating a demand for services provided by solution providers like you. New products from display manufacturers and distributors like InFocus are on the market, creating new sources of recurring services and revenue growth.

You are invited to this special one-hour webinar, hosted by Scott Niesen of InFocus and Jay McBain of Autotask on Thursday,May 19 at 1 PM ET as they will discuss how the Pro AV and IT markets are coming together - and the unique business-building opportunities created.

You'll walk away from this webinar knowing:
  • New ways to make money from selling high-margin product products
  • How to discover remote monitoring & management opportunities with Pro AV clients
  • How Pro AV installations can build the recurring revenues with your SMB clients

New Tools Open Doors to More Recurring Revenue and Higher Profitability

Odds are, if you're not already selling recurring services to build your business, you're working on ways to add them to your catalog.

And even if you're already offering a slate of services, you're probably looking for new and better solutions to offer your clients.

Either way, this educational webinar is for you!

Join Level Platform's Rob Rae and Autotask's Steve Noel on Wednesday, May 18 at 1 PM ET for a valuable one-hour session on how you can use Managed Workplace 2011 and Autotask together to create and deliver high-margin recurring services while you reduce your service costs and increase client satisfaction.

You'll learn how you can:
  • Better evaluate managed services opportunities
  • Leverage managed services to increase your value to existing clients - and attract new ones
  • Centrally monitor and manage services for all of your SMB clients
  • Use new features including enhanced scripting and automated task management to streamline workflow
  • Manage, implement, track and bill everything - seamlessly - from a single, cloud-based platform

Monday, May 9, 2011

Add More Customers and More Profits with Managed Print Services

Q: Why are so many IT Service Providers rushing into the Managed Print Services business?

A: Managed Print Services is one of the easiest new offerings to add to your portfolio...and it's one that can deliver a nice, upfront infusion of cash, plus ongoing recurring revenue.

It's also a service that can get you in the door with new prospects, and expand your relationship with existing customers.

Learn how you can cash-in on one of the hottest IT services on Thursday, May 12 at 1 PM US ET. Our featured panel of speakers includes: Corey Simpson, Director of Member Communities at CompTIA; Tim Brien, Director of MPS at OKI Data; and Len DiCostanzo, Senior Vice President of Business Development and Dean of Autotask Academy at Autotask Corporation.

At the end of this webinar, you'll have insight into:

  • Why now is the time to take advantage of the Managed Print Services opportunities
  • Unique strategies for building incremental revenue with large profit margins
  • Barriers of entry to Managed Print Services and how to overcome them
  • Key benefits of adding Managed Print Services to your existing services portfolio
You'll also be exposed to different options for entry into this market, including creating a complete Managed Print Services business model or setting up a modular, stand-alone offering.

Register today!

Tuesday, May 3, 2011

How to Use Surveys Effectively to Increase Client Satisfaction and Retention

Most service providers believe they're doing a good job for their clients...until the clients stop doing business with them.

If you've ever been blind-sided by a long-term customer leaving you for a competitor, or had a promising new account mysteriously drift away after just one or two engagements, be sure to attend this complimentary, business-building webinar on how you can use surveys to collect – and use - timely, actionable feedback on your products and services.

On Tuesday, May 17, at 1 PM EDT join Autotask Corporation Senior Vice President and Dean of Autotask Academy Len DiCostanzo and NEOSA Director Bradley Nellis as they cut through the clutter and show you how you can leverage customer survey and benchmarking tools to secure your current clients – and successfully attract new ones. You'll learn:

  • Why customer surveys are important to you and your business
  • The value of surveys to your customers
  • The real ROI of retaining your customers
  • Best practices for developing surveys
  • What to look for when selecting a effective survey tool
  • Using automation to scale survey delivery, and monitor results in real time
  • The importance of comparing your survey results with industry benchmarks
  • How to use surveys to continually improve your service delivery
  • Best practices for IT services benchmarking
Real-time feedback from customers is more than just 'nice to have'. It gives you the solid business intelligence you need to grow your business, and it's a critical component of ITIL's continual service improvement methodology. Best of all, it doesn't cost and arm and a leg and it isn't hard to do – if you have the right tools.

Register today!

How to Add Cloud-Based Infrastructure Solutions to Your Solution Stack

The 'cloud' is the hottest and most talked about trend in the IT channel. Do you have a business strategy to capitalize on this trend? Is your current strategy aligned to profit from cloud opportunities? Do you understand how to position the cloud to meet the needs of your client base?

By attending this 60-minute webinar on Tuesday, May 10 at 1 PM US EDT, you'll learn how to supercharge your business with cloud-based infrastructure. Join Rob Bissett, 6fusion's VP of Product Management and Steve Noel, Autotask Corporation's Technical Product Manager, as they dig into the subject of Infrastructure as a Service (IaaS).

In just one hour, you'll learn the answers to these questions:

  • What are cloud-based infrastructure services?
  • What role does IaaS have in the channel?
  • How does IaaS complement and support your existing processes, products and services?
  • How do you leverage IaaS to compete, differentiate, and profit?
Don't miss this brand-new session focused on how a channel-specific IaaS from 6fusion integrated with Autotask's IT business management platform can help you retain existing clients, win new business, create additional scale, and increase profitability from your operations.

Register today!

How To Monitor, Manage and Measure Your IT Service Delivery

You're in the business of IT Services, but do you have the tools in place to monitor, measure and manage the delivery of those services?

Whether you have formal SLAs with your clients, or just want to ensure client satisfaction and prompt service, you can't leave things to chance. The good news is there are sound strategies and affordable tools that can give you complete control and the confidence to guarantee response times to all your clients.

On Thursday, May 5 at 1 PM US EDT, SMB Nation CEO Harry Brelsford along with Autotask's Len DiCostanzo will introduce you to Service Level Management programs and strategies you can use to:

  • Define managed services and bundles
  • Set key performance indicators
  • Measure internal service levels and performance goals
    • Priority of incident
    • Issue type and sub-issue type
    • Device or any other user-defined parameters
  • Manage, analyze and report performance metrics
  • Show your clients you are doing what you promised you would do
  • How Autotask can help automate the process
Register now!

Pricing For Profits: A Guide for MSPs and IT Service Providers

Nothing's trickier than coming up with the right pricing for IT services.

Price yourself too high, and your prospects customers will balk...price your services too low and you'll leave money on the table - or worse, lose money.

If you are looking for actionable advice that you can walk away with to increase profits on the services you already sell, please register now for Len's next webinar coming up on Wednesday, May 4 at 1 PM EDT.

During this one-hour, information-packed session, Len will share his best tips based on his own success as a profitable MSP:

  • How to determine costs and profits for:
    • Managed services
    • Cloud services
    • Professional services
    • Break/fix services
    • Time and material services
  • Five key factors to consider when pricing your services
  • How to build inclusive Service Level Agreements (SLAs) for profit
  • How to use automation to scale service delivery and profitability
Register now!