Customer-Facing Report Builder Seamlessly Combines Analytics from Autotask and Popular RMM Tools to Better Demonstrate MSP Value to Clients
EAST GREENBUSH, NY & MIAMI, FL - February 21, 2012 - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced its latest integration with BrightGauge, a software-as-a-service (SaaS) custom reporting and dashboard solution specifically designed for managed services providers (MSPs), and other information technology solution providers (ITSPs). The integration allows MSPs and ITSPs to easily create, customize and deliver specialized customer reports covering a wide range of service and performance metrics.
BrightGauge, founded by industry veterans, provides MSPs with an easy and intuitive tool for generating customer-facing reports that are fully brandable, and can be customized, automated and scheduled in less than a minute.
“Managed service providers, whose businesses often include remote monitoring and mediation of their clients’ network and other technology resources, have traditionally found it a challenge to easily represent the scope and value of their services to their customers in a clear and concise way. Now, with fully customizable reports integrated with Autotask, MSPs can present a clear picture of the services they provide in a way that is easy for their clients to understand,” said Brian Dosal, BrightGauge President and Co-Founder. “We’ve set out to simplify, improve and automate executive reports for all MSPs and we’re very excited to now be working with the Autotask community. Nothing impresses customers and prospects more than gorgeous and intuitive reports and dashboards.”
"We're very excited to integrate our Autotask data into our BrightGauge reports,” said Andrew Johnson, Managing Director of IT Partners Limited. “We've been using BrightGauge with our RMM data for a month now, and being able to add Autotask data into their well designed customer facing reports is the perfect addition. Our clients are going to love us even more for this, particularly for the ability to instantly drill into the data!"
BrightGauge is continuing its introductory rate of $149/month for unlimited reporting for all current Autotask partners. The BrightGauge integration currently supports a couple of key RMM tools, and the company plans to add integrations with other leading RMM tools over the next quarter.
About BrightGauge Software
BrightGauge was founded by two brothers and veteran Manage Services Providers, Brian and Eric Dosal, owners and operators of the 30-year-old Miami-based IT Services Provider Compuquip Technologies. BrightGauge allows MSPs to get client-focused reports out of their PSA and RMM tools, and clients get easy, mobile access to all their IT information. Along with custom reports, BrightGauge offers a client portal that clients can access from any device anywhere in the world. Clients can also open up support tickets through the portal, view recent tickets, and view files and reports created for them. For more information visit www.BrightGauge.com.
About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1