But with multiple techs comes a common problem facing IT business managers: techs who don't consistently enter tickets, notes, and time entries. Not only are they wasting time at the end of the week trying to recall work completed to fill in their timesheets, they are bound to leave billable hours on the table. Suddenly, a busy IT business is losing revenue and profitability.
For an enlightening discussion and a proven best practice that motivates techs to correctly enter their time, please join us Wednesday, July 27 at 1 PM US ET, when Anthony Chiappetta of Advanced Microcomputing Concepts shows you how he changed his technicians' behavior - from time wasted to time captured.
Jay McBain of Autotask will share additional tips and benefits of using an IT business managmement software solution to save time, reduce double entry, and track and monitor billable time and expenses more easily and more accurately.
Don't miss this first-person case study, and your chance to learn how Advanced Microcomputing:
- Converted lost time to billable hours
- Realized lost revenue by creating proof-of-work statements for flat-fee customers
- Boosted employee morale and productivity
- Built and configured reports to manage his motivation system