Wednesday, July 13, 2011

Insider's Secret to Boosting Revenue & Profitability: Surveys & Benchmarking

Most service providers believe they’re doing a good job for their clients… until the clients stop doing business with them.

If you’ve ever been blind-sided by a long-term customer leaving you for a competitor, or had a promising new account mysteriously drift away after just one or two engagements, you can't miss this webinar on how implementing a simple survey program can help you prevent surprises and keep your business growing!

Please join us on Wednesday, July 20 at 11 AM US ET when Len DiCostanzo of Autotask Corporation will show you how to use client survey and benchmarking tools to successfully attract new business and secure your current clients for life.

In this free, one-hour webinar, you'll learn:
  • 10 indisputable benefits of using surveys
  • The real ROI of a client survey program and proven tips to design it
  • Best practices for survey question development
  • The importance of monitoring results in real time and comparing them against IT industry benchmarks
  • Key features you must look for in a survey tool to automate and optimize the process
Real-time feedback from customers is more than just ‘nice to have’. It gives you the solid business intelligence you need to grow your business, and it’s a critical component of ITIL’s continual service improvement methodology. Best of all, it doesn’t cost and arm and a leg and it isn’t hard to do – if you have the right tools.

Register now!

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