Monday, November 14, 2011

How to Succeed with Managed Services: Part 8 - Delivering Managed Services

Autotask Academy and MSP University wrap up an 8-part webinar series with this capstone training session!

Part 8 - Delivering Managed Services

On Thursday, December 15 at 1 PM ET, Autotask's Len DiCostanzo and MSPU's Erick Simpson will focus on methods to provide the best service delivery experience for your clients, end-users, and your technical staff. Effective, efficient service delivery processes and procedures will increase client satisfaction and build continued loyalty among your clients.

In this webinar, you'll learn:
  • An overview of incident management
  • Communications and customer service tips to identify needs while keeping clients at ease and cooperative
  • How to set the proper expectations and what not to say
  • What to do when things go wrong, and when to escalate to the Service Manager
Register now!

To view the recorded sessions from the rest of the series, click here!

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