Wednesday, March 21, 2012

Friday Coffee with Autotask: Understanding Service Level Management

Join us for a fast-paced overview of Service Level Management, designed to help you deliver on your customers' service expectations (or to your internal service targets).

On Friday, March 23 at 11:00 AM ET, grab a cup of coffee and take 30 minutes with Autotask's Joe Rourke. He'll demonstrate service level management including: service level options, managing tickets, queue prioritization, workflow rules for alerts/escalations and reporting.

Why use Service Level Management?
  • Ensure you deliver what your clients need
  • Meet delivery goals with established internal processes
  • Results in management and reporting of performance metrics
  • Continuous improvement of service delivery
  • Differentiates you from the competition
  • Improves your client satisfaction
Register Now 

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