Join us for a fast-paced overview of Service Level Management, designed to help you deliver on your customers' service expectations (or to your internal service targets).
On Friday, March 23 at 11:00 AM ET, grab a cup of coffee and take 30 minutes with Autotask's Joe Rourke. He'll demonstrate service level management including: service level options, managing tickets, queue prioritization, workflow rules for alerts/escalations and reporting.
Why use Service Level Management?
- Ensure you deliver what your clients need
- Meet delivery goals with established internal processes
- Results in management and reporting of performance metrics
- Continuous improvement of service delivery
- Differentiates you from the competition
- Improves your client satisfaction