Autotask Establishes New Regional Headquarters in Australia

Sydney-Based Operations to Service Increased Regional Demand,

EAST GREENBUSH, NY & SYDNEY, AUSTRALIA - April 11, 2012

Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the opening of its new Australia and New Zealand regional office based in Sydney.  The new office will meet strongly increasing demand for Autotask products and services from IT systems integrators (SIs), value added resellers (VARs), managed services providers (MSPs) and other technology solutions providers in Australia and New Zealand.

“Several months ago we announced our commitment to better serving and supporting our clients and prospects in Australia and New Zealand, and I am very pleased to announce the opening and staffing of our new office in Sydney,” said Mark Cattini, Autotask President and CEO.  “From Perth to Wellington and all points between, we have enjoyed a partnership with thousands of loyal users over the years, and we know how important it is to build out our team on the ground to ensure their continued success.”
Autotask is a software-as-a-service (SaaS) offering that integrates a broad range of critical business systems including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability. The software is designed and optimised for a broad range of technology solutions providers
. 
Because it is a cloud-based application, Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class application programming interface (API) that enables integrations with other tools technology solutions providers commonly rely on to run their businesses, including remote monitoring and management, backup and disaster recovery, product quoting, email hosting, billing applications and more.

According the Adam Ross, Autotask’s Regional Sales Director for Australia, sales of the company’s software have increased dramatically since he began heading up regional efforts in November last year.
“We believe we are the only company of our type with a physical presence in the region, and establishing this regional office allows us to work much more closely with our partners and get a much better understanding of the business conditions affecting their operations, their service delivery and their customers’ demands,” said Ross.  “Working directly with our partners makes it easier for us to identify solutions to help them overcome the day-to-day management challenges they face, so they can focus on better serving their clients and growing their businesses.”

Autotask software is currently used by thousands of IT service providers, value-added resellers (VARs) and managed services providers (MSPs) in 54 countries, and the company recently launch new editions in multiple languages, including German, Spanish, French, Italian, Chinese and Japanese.
Parties interested in learning more about Autotask or in scheduling an online demonstration of Autotask software are encouraged to email the company at sales@autotask.comor to call +61 (02) 8103 4001.
Autotask’s Sydney offices are located at 89-97Jones Street, Ultimo, NSW 2007.

About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1

Transform Your Business With A Hybrid IT Services Catalog

Years ago, it was easy enough to deliver break/fix services: you received a call from a distressed client and quickly went to work diagnosing and mediating the issue. Then as your business matured, you probably added professional services to your offerings, but perhaps it wasn't enough to sustain client satisfaction and your business's profitability.

Within the last decade, the industry trend to managed services forced you to re-examine your operations and business model. And just when you mastered that challenge, the buzz around cloud services exploded and further complicated the service delivery landscape.

Are you now wondering what could be next?

You're invited to listen to an insightful hour led by Len DiCostanzo, Autotask SVP of Community & Business Development and Julian Lee, Technoplanet CEO. In this hour, Len & Julian will guide you through building a profitable IT services catalog to use to transform your business.

Learn how to organize the products and services you deliver now, and how to incorporate cloud services into your current offerings. Len and Julian will share:

• Industry best practices and standards to transform your business
• Methodologies to define services categories in your hybrid catalog
• Where the 'cloud' fits in your catalog strategy
• Why balancing product sales and services drives profitability and revenue
• Determining your balance with a vertical focus using solution sets
• How to align your catalog with the four critical stages to securing a client for life
• How an à la carte menu makes it easy for clients to buy from you
• How automating catalog sales reduces costs, increases profits

REGISTER NOW! 

Measuring Digital Marketing Performance

Establishing goals and measuring results is a critical element for you to maximize your MSP marketing efforts. Join digital marketing experts, ClikCloud's Dan Shapero & Autotask’s Rich Akullian to learn their secrets on how best-in-class managed service providers get more from their digital marketing programs.

In addition, Rich Akullian will take you through Autotask’s CRM module to show you how to efficiently manage and sell to new leads as you grow interest in your company’s offerings.

In This Must Attend Event You Will Learn:

• What tools to use for your website, email marketing, pay per click and social media campaigns
• What key metrics every managed service provider should know
• How to use analytics to improve performance  
• Tips for finding top keywords attract new customers for SEO and Pay Per Click campaigns

This event is the second in a series of digital marketing educational webinars designed to help you grow your business. REGISTER NOW

Bonus: Attend this event and you will be eligible for a Free Website Evaluation from ClikCloud

Ahora Disponible en Español

Esta cordialmente invitado a un Webinario exclusivo donde mostraremos como Autotask le ayudará a transformar su empresa para que sea más eficiente y rentable, gracias al software empresarial de Autotask. También tendrá la oportunidad de conocer la versión nueva de Autotask en Español.

Durante este Webinario, usted escuchará a Manuel Echegaray, Director de Ventas de Latinoamérica, donde compartirá como Autotask es una herramienta que puede cambiar su empresa con un resultado positivo en sus clientes, eficiencia, y rentabilidad.

Durante el Webinario se mostrará cómo pueden aprovechar Autotask para:

• Ganar nuevos negocios/clientes
• Desarrollar nuevos servicios
• Generar nuevas ganancias recurrentes
• Mejorar entrega de servicios
• Automatizar y optimizar procesos importantes

Al finalizar la demostración tendremos ofertas atractivas para los participantes del Webinario. Esperamos contar con su asistencia, !No Falte!

Pricing For Profits: A Guide for MSPs and IT Service Providers

Nothing's trickier than coming up with the right pricing for IT services. Price yourself too high, and your prospects and customers will balk...price your services too low, and you'll leave money on the table - or worse, lose money.

If you're looking for actionable advice to increase profits on the services you already sell, then don't miss your chance to register for this live webinar.

During this information-packed session, Autotask SVP Community & Business Development, Len DiCostanzo will share his best tips based on his own success as a profitable MSP, and his work with hundreds of service providers around the world.

Len will be joined by Meagan Kelly, Partner Development Specialist at N-able, who will share how N-able can add to your revenue and profitability.

Register now to boost your confidence in crafting, selling and delivering profitable services. Walk away from this webinar knowing:

• How to determine costs and profits for:
  • Managed services
  • Cloud services
  • Professional services
  • Break/Fix services
• Time and material services
• Five key factors to consider when pricing your services
• How to build inclusive Service Level Agreements (SLAs) for profit
• How to use automation to scale service delivery and profitability

Friday Coffee with Autotask: Provide better customer support at a fraction of the cost

Want to provide better customer support at a fraction of the cost?

Discover the Win-Win of Client Portal.

Register now for a fast-paced overview of Client Portal. Grab a cup of coffee and take 30 minutes with Autotask's Joe Rourke. He'll demonstrate client portal capabilities including: activating clients, follow-up questions, workflow automation to notify and escalate, knowledge base and access to projects.

Why use Client Portal?

For Your Customers ...

• Makes it easy for customers to work with you
• Enable customers as “support partners"
• Make it convenient to submit service tickets
• Be proactive and avoid problems
• Keep Customers Informed

For Your Company ...

• Create a competitive differentiation
• Reduce Costs
• Improve Effectiveness and Efficiency

Autotask Launches Chinese Version of Autotask Pro Software, Secures Tier 1 Customer in China

CapitalOnline Data Service Signs Agreement to Streamline, Automate and Optimize Business Processes, Enhance Services

EAST GREENBUSH, NY - April 3, 2012

Autotask Corporation,the world’s leading provider of hosted IT business management solutions, today announced the availability of the first fully translated and localized version of its software in Simplified Chinese, and its first customer to use the new version, Beijing-based CapitalOnline Data Service Co., Ltd.(CDS).  CDS, whose clients include several prestigious, multi-national businesses, provides custom data center solutions, Infrastructure-as-a-Service (IaaS) and other IT services to a broad range of businesses throughout China.

“Several months ago, Autotask made a strong commitment to serving the growing technology solutions sector in China, including expanding our operations in Beijing and creating a fully localized version of Autotask software in Chinese,” said Autotask President and CEO Mark Cattini.  “Today, I am especially pleased to announce that CapitalOnline Data Services have selected Autotask to support both their current data center operations and their growing IT services outsourcing business.”

CDS is an industry leader and one of the first Internet Data Center (IDC) providers in China, with operations in Beijing, Shanghai and Wuhan, among others.  In 2009, CDS began to enter the cloud computing market, and in early 2011 successfully launched a range of integrated cloud computing and hosting products, communications solutions and outsourced IT services.  CDS serves clients in a variety of industries including finance, insurance, government, education, medical, network, and many others.

“As our business continues to grow and we expand the range of services we offer, we wanted to simplify our workflow, automate repetitive processes and increase our ability to provide exceptional service to our clients,” said Yi Zheng, Director of Value-Added Services at CDS.  “We selected the Autotask solution because it will help us streamline technician scheduling, improve utilization rates and increase our business efficiencies.  Most importantly, because it provides a unified view into all our client data, we can proactively manage and continuously improve our service delivery.”

Autotask Corporation established its first software development operations outside of the United States, in Beijing, in late 2007. Since that time, the office has grown to include software engineering, quality assurance, implementation and client services.  Autotask’s Beijing engineering team was instrumental in re-coding the software to enable the translation process, and was responsible for developing the Chinese version of Autotask.

In November, 2011, the company introduced Fooming Hoh as Regional Director, China. Mr. Hoh, who brings more than 12 years’ experience in telecom and IT market development throughout the Asia Pacific, will expand Autotask’s sales and marketing operations and introduce Autotask software to technology solutions providers in Asia, including China, Japan, Korea, India and the ASEAN region.
“The reception from solution providers in China has been very gratifying, and we are very happy to be working with an industry leader like CDS as they expand their service offerings and build their operations,” said Hoh. “In a short time we have already established significant relationships within the technology community, and we look forward to building a team to better serve the needs of the IT channel here.”
Autotask is a software-as-a-service (SaaS) offering that integrates a broad range of critical business systems including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability. The software is designed and optimized for Value Added Resellers (VARs), Managed Services Providers (MSPs), Independent Software Vendors (ISVs) and other technology solutions providers.

Because it is a cloud-based application, Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class application programming interface (API) that enables integrations with other tools technology solutions providers commonly rely on to run their businesses, including remote monitoring and management, backup and disaster recovery, product quoting, email hosting, billing applications and more.
 
In addition to the Chinese edition, Autotask recently released the German language version of its software at CeBIT in Hannover, Germany. Spanish, French, Italian and Japanese versionsare expected to be released over the next few weeks.

Parties interested in learning more about Autotask or in scheduling an online demonstration of the Simplified Chinese version of Autotask software are encouraged to email the company at sales@autotask.comor to call (86) 010-8278-4891. Autotask’s Beijing offices are located in Shangdi, Haidian District, Beijing, China.


About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com or call 518-720-3500 Ext. 1
Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.

Best in Class Managed Services with Cisco OnPlus & Autotask

Are you looking to streamline the remote monitoring, management and assessment of your clients' networks and network devices for both Cisco and third party with proactive management of issue alerts and service tickets?

Autotask and Cisco have a solution!

Cisco OnPlus is a great plug in for any solution provider currently using an RMM tool and it integrates with Autotask's Service Desk module to alert partners about ongoing issues happening on their clients' networks. OnPlus automatically opens service tickets based on occurring events, assigns them to a dedicated queue in Autotask, and notifies the pre-determined resource.

To learn how this can provide enhanced value in your managed services practice, join this webinar for an introductory overview of Autotask's IT business management software, the Cisco OnPlus Service, and a brief walk-through of the integration.

Featured speakers include: Len DiCostanzo, Autotask, SVP of Community & Business Development and Marc Besniker, Cisco, Sr. Product Manager.

Effectively Using Social Networking to Build Your IT Business

It's nearly impossible for any business to refrain from social networking. But to make sense of all the different methods, recommendations, and tools can be a real challenge.

In this one-hour webcast, independent IT business consultant Richard Tubb will present an introduction to social networking focused specially for IT business owners.

Rich Akullian from Autotask will be on hand to talk about how to incorporate social media in the IT business management platform's CRM module.

Register now for these key takeaways:

• Principles for using social networking
• ROI of social networking
• Social networking vs. social media
• Tips for Twitter, LinkedIn and Facebook
• Business reasons to blog
• What are content loops and how to use them
• Third-party tools to better manage social sites
• How social networking differs from traditional business networking

Boost Your Efficiency, Predictability And Profitability

You are invited to this introductory webinar to learn about improving your business's efficiency, predictability and profitability. Please join us to see how Autotask & N-able can help you grow in 2012!
Adam Ross, Regional Sales Manager for Autotask, and Nathan Franks, Director & Principal Consultant for Dynamic Business Technologies will take you through a month in the life of a new IT services client.

In this insightful hour, you'll see how IT business management & remote monitoring software can help you better manage all the stages of the client lifecycle, including:

• Sales & Opportunity Management
  creating a lead, opportunity and quote, then winning and closing the opportunity
   
• Contracts & Service Desk
  creating a contract and completing associated service tickets
   
• Billing & Invoicing
  check timesheets, generate and send invoices, monitor client contract values
   
• Client-Facing Reporting
  provide clients visibility into past tickets and alert issues, and SLA performance
   
• Internal Reporting
  allow management to mine business intelligence such as profitability and staff utilisation

Building the Perfect Strategy: The 5 Surefire Steps to Winning More Customers.

Increase sales and gain more customers faster than ever before with this easy to follow sales and marketing roadmap!

Join renowned sales guru and president of MSP Sales Pros, Mark Woldman, and Autotask’s Online Marketing Manager, Rich Akullian, as they reveal the keys to winning more customers with higher close ratios and shorter sales cycles, and how Autotask can help you streamline everything from the initial call through servicing your new accounts.

You’ll learn how to create a compelling offer that will propel you past your competition and get you recognized as an industry expert every time, including:

• Key Elements – how to create a repeatable process that delivers results
• Loud and Clear – how to leverage compelling messages that make prospects want to talk to you.
• Demand Generation – Put an end to " We already have an IT company" for good
• Pipeline Management – how to identify hidden obstacles in every deal
• Closing - How to be seen as the front runner every single time